Poshmark, the leading global social e-commerce fashion marketplace, is hiring Junior Email Support Associates (Community Associate, Disputes) for its operational center in Chennai, Tamil Nadu.
This full-time on-site role focuses on handling buyer-seller dispute investigations, order resolution, and email support for Poshmark’s US and global community. The role is open to fresh college graduates and candidates with up to 3 years of experience.
đź“… Job Overview & Highlights
| Parameter | Details |
| Company Name | Poshmark India (Poshmark, Inc.) |
| Position Title | Junior Email Support / Community Associate (Disputes) |
| Department / Team | Operations & Support / Scaled Support Team |
| Process Type | 100% Non-Voice / Email Support (Salesforce ticketing) |
| Work Location | Chennai, Tamil Nadu, India (On-site / Office-based) |
| Target Experience | 0 to 3 Years (Freshers & New College Graduates Encouraged to Apply) |
| Work Shifts | Overnight / US Night Shifts (7:30 PM / 9:30 PM / 11:30 PM) OR AUS Shift (3:30 AM IST start) |
| Work Schedule | Rotational 5-day rosters (Sun–Thurs / Tues–Sat / Fri–Tues) |
| Recruitment Fee | â‚ą0/- (Poshmark NEVER charges recruitment or placement fees) |
đź’Ľ Key Responsibilities
- Dispute Investigation & Resolution: Triage, investigate, and resolve buyer dispute cases regarding orders, returns, and item conditions in strict accordance with Poshmark’s return policies.
- Email Communication: Respond to high-volume time-sensitive user inquiries via email using Salesforce support tools in a professional, empathetic, and clear manner.
- Performance Metrics: Consistently meet and exceed operational targets including daily case volumes, First Response Time (FRT), Resolution Rate, and Customer Effort Score (CES).
- Feedback Collection: Gather community insights, seller trends, and user feedback to share with US office leads for continuous process improvement.
🎓 Eligibility Criteria & Core Competencies
1. Educational Qualifications & Experience
- Any Bachelor’s Degree (Fresh college graduates of 2024, 2025, and 2026 batches are encouraged to apply).
- 0 to 3 years of experience in customer support, e-commerce operations, or community management (prior experience handling US/international customers via Salesforce email ticketing is preferred).
2. Core Required Skills & Technical Aptitude
- Excellent written and verbal English communication skills with high attention to detail.
- Strong Macbook navigation and fast, accurate typing capabilities.
- Analytical mindset with independent problem-solving skills and high emotional intelligence/empathy.
- Complete willingness to work night/overnight shifts and occasional holidays/weekends.
đź“ť Selection & Application Process
- Open the official Poshmark Careers portal (poshmark.com/careers) or apply through verified job listing portals.
- Search for Junior Email Support – Night Shift (0 – 3 years only) – Chennai.
- Fill out the online application form and upload your updated resume highlighting your written English proficiency and any customer service/email ticketing experience.