Job Description:
Poshmark is a number one social market for brand spanking new and secondhand type for ladies, males, children, pets, dwelling, and extra. By combining the human connection of bodily buying with the size, ease, and choice advantages of ecommerce, Poshmark makes shopping for and promoting easy, social, and sustainable.
As a Community Affiliate, Email Support you might be answerable for offering entrance line buyer help to our rising Community. You’ll triage and reply to excessive volumes of time delicate buyer inquiries–related to orders, their account, and supply detailed product schooling. Our objective is to take care of a excessive degree of buyer satisfaction whereas helping with a seamless consumer expertise.
**Could also be required to work on holidays and weekend help as wanted
**This position shall be on rotational shifts ( 5 working days/week, 9 hrs/day between 07:30 am to 12:00 am)
The perfect Community Affiliate…
- understands empathy is the important thing to serving to others
- workout routines robust downside-fixing expertise
- showcases countless endurance and contagious constructive power
Obligations:
- Have interaction with Poshmark customers through e mail help
- Reply to customers in a well timed, pleasant, {and professional} method
- Display empathy by way of considerate and immediate resolutions for the Community
- Analysis, troubleshoot, and advocate options for open orders and account associated points
- Collect suggestions and ideas from the Community
- Try to exceed quantity and CSAT (buyer satisfaction) targets
- Assist with aspect tasks and administrative work as wanted
6 Months Accomplishments
- Independently deal with Tier 1 circumstances with effectivity and accuracy
- Present resolutions based mostly on pointers and insurance policies
- Meet day by day case targets on a constant foundation
12+Months Accomplishments
- Navigate Tiers 1 & 2 circumstances with ease
- Start offering mentorship and steerage to new crew members and friends
- Start contributing to crew tasks
Necessities:
- 0-2 years of equal expertise; new faculty graduates are inspired to use
- Captivated with group, customer support, and spreading love and kindness
- Countless endurance and a constructive angle with the power to show a destructive right into a constructive
- Aggressive by nature; thrives off the success of a crew
- Believes that serving to customers is essential to the expansion and success of the corporate
- Sturdy laptop and typing expertise
- Distinctive written communication expertise with eager consideration to element
About Us
Poshmark is a number one style resale market powered by a vibrant, extremely engaged group of consumers and sellers and actual-time social experiences. Designed to make on-line promoting enjoyable, extra social and simpler than ever, Poshmark empowers its sellers to show their closet right into a thriving enterprise and share their type with the world. Since its founding in 2011, Poshmark has grown its group to over 130 million customers and generated over $10 billion in GMV, serving to sellers understand billions in earnings, delighting consumers with offers and one-of-a-sort gadgets, and constructing a extra sustainable future for style. For extra data, please go to www.poshmark.com, and for firm information, go to newsroom.poshmark.com.
Why Poshmark?
At Poshmark, we’re consistently difficult the established order and are in search of revolutionary and passionate folks to assist form the way forward for Poshmark. We’re disrupting the trade by combining social connections with e-commerce by way of knowledge-pushed options and the newest expertise to optimize our platform. We’re nothing with out our wonderful crew who ship an unparalleled social buying expertise to the thousands and thousands of individuals we join every day.
We constructed Poshmark round 4 core values: 1) deal with folks to create empowered communities that drive success; 2) collectively we develop to help one another to try for our goals; 3) lead with like to foster real connections constructed upon a basis of respect; and 4) embrace your weirdness to simply accept and empower each other on their very own distinctive journey. We’re invested in our crew and group, working collectively to construct a wholly new strategy to store. That approach, once we win, all of us win collectively. Come assist us construct probably the most linked buying expertise ever. We are going to set you up with complete international and in-nation advantages to help you and your loved ones wants.
Poshmark is an Equal Alternative Employer. We have a good time range and are dedicated to creating an inclusive surroundings for all staff.