Poshmark, the leading social e-commerce marketplace for fashion, is hiring for the position of Junior Email Support (Community Associate – Disputes).
This entry-level role is tailored for freshers and candidates with 0 to 3 years of experience residing in Chennai or across Tamil Nadu. It offers a 100% Work From Home (Remote) setup with competitive night/early-morning shift rotations.
Job Overview
| Parameter | Details |
| Company Name | Poshmark India |
| Position Title | Junior Email Support / Community Associate – Disputes |
| Experience Level | 0 to 3 Years (Freshers & New College Graduates Encouraged) |
| Work Setup | 100% Work From Home (Remote) |
| Location Requirement | Must be based in Chennai or anywhere within Tamil Nadu, India |
| Employment Type | Full-Time (5 Days/Week, 9 Hours/Day) |
| Shift Timings | Overnight Shift: 7:30 PM / 9:30 PM / 11:30 PM IST (Sun–Thu / Tue–Sat / Fri–Tue) AUS Shift: 3:30 AM IST (Sun–Thu / Tue–Sat / Fri–Tue) |
| HR Contact | Gowtham Rajkumar (Senior Manager, Talent Acquisition) |
Key Responsibilities
- Dispute Resolution & Investigation: Triage, investigate, and resolve time-sensitive order dispute cases filed by buyers following Poshmark’s return policies.
- Non-Voice Customer Support: Respond to high volumes of customer inquiries regarding accounts, orders, and product education via email support.
- Performance Metrics: Consistently meet and exceed target KPIs including Daily Case Volume, First Response Time, Resolution Rate, and Customer Effort Score (CES).
- Community Engagement: Maintain high levels of customer satisfaction using a friendly, patient, and empathetic tone while communicating with US/Global buyers and sellers.
- Feedback Gathering: Collect user feedback, identify process bottlenecks, and collaborate virtually with US headquarters and peers.
Eligibility Criteria & Desired Qualifications
1. Educational & Regional Criteria
- Education: Any Bachelor’s Degree (B.A., B.Sc., B.Com., BBA, BCA, B.E./B.Tech, etc.).
- Location: Must be residing within Chennai or Tamil Nadu.
2. Experience & Technical Skills
- Experience: 0 to 3 Years in customer service or e-commerce support. Fresh college graduates are fully eligible.
- Preferred Tools: Prior experience using Salesforce or managing US-based customer tickets via email is a plus.
- Hardware & Systems: Strong MacBook navigation skills and accurate, high-speed typing.
3. Core Competencies
- Exceptional Written & Verbal English: Superior grammar, clarity, and tone control.
- Problem-Solving & Patience: Empathetic mindset capable of turning negative customer situations into positive experiences.
- Shift Flexibility: Willingness to work overnight/early morning shifts, weekends, and holidays as required.
How to Apply
- Visit Poshmark’s career page or LinkedIn job listing for “Junior Email Support – Night Shift”.
- Click Easy Apply on LinkedIn or complete the application form on Poshmark’s official career portal.
- Upload your updated resume highlighting written English communication, typing speed, and any relevant support/e-commerce experience.