Poshmark, a leading social fashion marketplace with over 165 million members, is hiring for the position of Junior Email Support (Community Associate) in Chennai. This is a fantastic entry-level opportunity for freshers who are passionate about fashion, technology, and providing high-quality customer experiences.
As a Community Associate, you will be the front-line voice of Poshmark, helping shoppers and sellers resolve issues, learn the platform, and maintain the vibrant community spirit that makes Poshmark unique.
About Poshmark
Poshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. Powered by a vibrant community of 165 million members, Poshmark brings real people and taste to shopping through a social experience shaped by shared discovery. Buying and selling fashion feels simple, joyful, and personal, while every item tells its own story. Poshmark empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds, from everyday pieces to one-of-a-kind vintage and luxury.
📌 Job Overview
| Feature | Details |
| Company Name | Poshmark |
| Job Role | Community Associate (Junior Email Support) |
| Qualification | Any Graduate (Freshers Welcome) |
| Experience | 0 – 1 Year |
| Shift Pattern | Night Shift (Mandatory) |
| Job Location | Chennai, Tamil Nadu (On-site) |
| Employment Type | Full Time, Permanent |
🏢 About Poshmark
Poshmark is more than just an e-commerce site; it’s a community-driven marketplace where style meets social connection. By empowering entrepreneurs to build businesses and keeping fashion in circulation longer, Poshmark is at the forefront of the circular fashion economy.
🛠️ Key Responsibilities
- Customer Advocacy: Provide high-quality support via email, resolving inquiries related to orders, shipping, and accounts.
- Case Triage: Manage a high volume of time-sensitive inquiries with accuracy and speed.
- Education: Provide detailed product and platform education to help users navigate the marketplace seamlessly.
- Problem Solving: Investigate and resolve user issues while maintaining Poshmark’s high standards of satisfaction.
- Empathy: Use a human-centered approach to handle complex community concerns with patience and positivity.
✅ The Ideal Candidate
- Communication: Exceptional written and verbal English communication skills are a must.
- Soft Skills: High level of empathy, resourcefulness, and a positive attitude.
- Work Ethic: Self-motivated and capable of working independently in a fast-paced environment.
- Flexibility: Must be comfortable and committed to working Night Shifts.
📈 Career Growth at Poshmark
Poshmark offers a structured growth path:
- First 6 Months: Focus on mastering the platform, tools, and achieving high satisfaction metrics.
- 12+ Months: Opportunities to handle escalated cases independently and potentially mentor new team members.
Love fashion and tech? Poshmark is hiring Community Associates for their Chennai office. Perfect for freshers with great English skills!
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