Poshmark, one of the world’s leading social fashion marketplaces with over 165 million members, is officially accepting applications for the role of Community Associate, Email Support (Disputes).
This is a 100% Remote / Work-from-Home (WFH) opportunity for individuals residing anywhere within Chennai or Tamil Nadu State, India. Fresh college graduates and candidates with up to 3 years of experience are encouraged to apply.
About Poshmark
Poshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. Powered by a vibrant community of 165 million members, Poshmark brings real people and taste to shopping through a social experience shaped by shared discovery. Buying and selling fashion feels simple, joyful, and personal, while every item tells its own story. Poshmark empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds, from everyday pieces to one-of-a-kind vintage and luxury.
Job Overview
Category
Details
Role Title
Community Associate, Email Support (Night Shift – Disputes)
Company
Poshmark
Department
Operations & Support (Scaled Support)
Work Mode
100% Remote (Must reside in Chennai / Tamil Nadu)
Employment Type
Full-Time, Permanent (5 days/week, 9 hours/day)
Shift Timings
Night Shift (US Business Hours)
Experience Level
0 to 3 Years (Freshers & Recent Graduates Welcome)
Detailed Eligibility Criteria
Location Constraint: Candidates must be based in Chennai or anywhere within Tamil Nadu State, India.
Educational Background: Any Graduate or Recent College Graduate (0–3 years of customer service/support experience).
Technical & OS Skills: Strong typing speed and familiarity navigating macOS (Macbook).
Communication Skills: Exceptional written and verbal English skills with strong attention to detail.
Preferred Experience: Prior email support experience using CRM platforms like Salesforce or experience serving US-based customers in an e-commerce setup.
Work Flexibility: Must be willing to work night shifts, weekends, and occasional holidays/overtime as operational needs demand.
Primary Roles & Responsibilities
Dispute Resolution: Handle and resolve order dispute cases submitted by buyers, investigating all transaction details according to Poshmark’s return policies.
Email Customer Support: Communicate with Poshmark users via email in a empathetic, professional, and clear tone.
Product Education: Guide community members on how the platform operates, helping users navigate accounts and transactions seamlessly.
Performance Targets: Strive to consistently exceed key metrics such as Case Volume, First Response Time, Resolution Rate, and Customer Effort Score (CES).
Cross-Border Collaboration: Work independently while interacting with team leads and managers located at Poshmark’s US headquarters.
6-Month Accomplishments:
Independently handle trained cases with efficiency and accuracy
Provide resolutions based on guidelines and policies
Meet daily case goals on a consistent basis
12+ Month Accomplishments:
Navigate assigned Tier cases with ease
Absorbed tier knowledge without depending on resources
