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Are you looking for a modern tech career that combines the comfort of working from home with active team collaboration? A leading Portland-based SaaS product company is currently hiring for the position of Chat Support Associate for its Business Operations team in Chennai.
This is a premium hybrid job opportunity tailored perfectly for freshers and early-career professionals (0–1 year of experience) who possess excellent typing skills and a passion for delivering amazing customer experiences.
Job Overview: SaaS Chat Support
- Company Type: Global SaaS Product Company
- Role: Chat Support Associate
- Job Location: Chennai, Tamil Nadu (Hybrid Model—Office 2 days a week)
- Experience Required: 0 – 1 Year (Freshers are highly welcome!)
- Department: Business Operations
- Shift Type: Rotational Night Shifts (Flexibility is mandatory)
Key Responsibilities & Core Tasks
As a Chat Support Associate, you will serve as a crucial touchpoint for international clients leveraging the company’s remote work tools. Your day-to-day duties will include:
- Digital Communication: Handling customer queries, onboarding requirements, and product issues primarily via live web chat.
- Customer Education: Guiding current and potential customers on how to optimize product features, subscription tiers, and software services.
- Escalation Management: Demonstrating the willingness and technical capability to handle customer escalations and voice calls if the need persists.
- Relationship Building: Personalizing chat conversations, building instant rapport with users, and resolving multi-chat sessions simultaneously.
- Metric Alignment: Meeting performance benchmarks and key performance indicators (KPIs) set by the operational team.
Who Can Apply? (Job Requirements)
The hiring team is looking for sharp, analytical individuals with a deep curiosity for tech platforms:
- Communication: Exceptional oral and written English communication skills.
- Technical Aptitude: Excellent typing speed paired with high accuracy. Good analytical and strong interpretational skills.
- Multitasking: Proven ability to manage multiple text conversations concurrently without losing attention to detail.
- Flexibility: Completely willing to align with standard rotational night shift cadences.
- Work Setup Compatibility: Candidates must be located in or willing to relocate to Chennai to attend the office twice a week.
About the Company
This global scale-up is on a mission to empower modern organizations to successfully work from anywhere. Powered by a collaborative international team of engineers, designers, and customer experts, they build highly scalable tech solutions built to change how the world works.
How to Apply
With a highly coveted hybrid work structure, available slots are expected to fill up fast. 👉 Visit the official company job portal, head to the Careers page, look for Chat Support (Chennai), and submit your application today!
