Prodapt Solutions, a leading telecom-focused technology and services company, is conducting a Walk-in Drive for International Chat Support (Telecom Process) in Chennai. Candidates with 0 to 3 years of experience and strong English written communication skills are invited to attend the walk-in interview.
This is an excellent opportunity for graduates looking to build a career in International Chat Support & Telecom Operations.
Job Overview
Company: Prodapt Solutions
Job Role: International Chat Support (Telecom)
Job Location: Okkiyam Thuraipakkam, Chennai
Experience Required: 0 – 3 Years
Salary: ₹1 – 3.5 LPA
Number of Openings: 10
Job Type: Full-Time
Interview Type: Walk-In
Walk-In Interview Details
Walk-In Date: 14 February 2026
Time: 9:00 AM – 2:00 PM
Venue: Module 1, Tower 1 (3rd Floor), IT Special Economic Zone Chennai 1, Pallavaram–Thuraipakkam, 200 Feet Radial Road, Thoraipakkam, Chennai, Tamil Nadu – 600097
Contact Person: Sebastian
Job Responsibilities
Customer Support
Handle customer queries via international chat support
Resolve telecom service and product-related issues
Ensure high customer satisfaction with timely responses
Upselling & Sales
Identify opportunities to upsell telecom products and services
Communicate benefits of upgraded plans effectively
Meet individual and team sales targets
Process & Documentation
Follow company policies and standard operating procedures
Accurately document customer interactions in CRM systems
Team Collaboration
Work closely with team members and internal departments
Attend daily meetings and training sessions
Performance Metrics
Achieve KPIs such as NPS, quality scores, and sales targets
Provide feedback to improve processes and customer experience
Eligibility Criteria
Graduate in any stream
Passed out 2020 and later only
No active backlogs (arrears)
Freshers and experienced candidates can apply
Minimum 1–2 years of experience in sales or chat support preferred
Telecom billing experience is an added advantage
Required Skills
Excellent written English communication skills
Strong persuasion and sales aptitude
Good problem-solving and attention to detail
Ability to multitask in a fast-paced environment
Working knowledge of CRM tools
Willingness to work in night shifts
Work Conditions & Benefits
5 days work from office
Two-way cab facility provided
Shift allowance applicable
International work exposure in telecom domain
Interview Process
HR Screening
Typing Assessment (Desired Score: 40 WPM)
L1 Interview – Team Lead
L2 Interview – Manager
Documents to Carry
Updated Resume
Government ID Proof
Copy of this job posting / Email
Note: Candidates who have attended a Prodapt interview in the last 3 months are requested not to re-apply.
Why Choose Prodapt Solutions?
Strong presence in the global telecom industry
Exposure to international customers
Career growth in chat support & sales operations
Employee-friendly benefits and allowances
IMPORTANT
Time and Venue 14th February , 9.00 AM – 2.00 PM Module 1, Tower 1 (3rd Floors), IT Special Economic Zone Chennai 1 IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Rd, Thoraipakkam, Tamil Nadu 600097 Contact – Sebastian
