Prodapt Solutions is conducting a walk-in drive in Chennai for the role of Chat Support Associate (International – Telecom). This opportunity is ideal for freshers and early-career professionals (0–1 year) who want to begin or grow their career in the telecom and digital services domain with a Great Place to Work–certified organization.
Prodapt is a two-decade-old consulting and managed services provider focused exclusively on the telecom/DSP industry. The company helps clients transform IT, products, operations, and networks through end-to-end consulting, application development, systems integration, testing, and support. Prodapt leverages next-gen technologies like RPA, AI/ML, SDN/NFV, and modern OSS/BSS platforms, and also offers Six Sigma–led process improvement for telecom operations.
Table of Contents
Prodapt Solutions Employee Perks & Benefits
Work-Life Balance & Flexibility
Financial & Welfare Support
Learning & Career Growth
Diversity & Inclusion
Recognition & Culture
Job Details
Job Description
Walk-In Details
How to Apply
Prodapt Solutions Employee Perks & Benefits
Work-Life Balance & Flexibility
Hybrid work models and flexible schedules
Wellness programs supporting mental and physical health
Structured vacation plans for sustained productivity
Financial & Welfare Support
Employee welfare funds and milestone rewards
Soft-loan policies to support key life stages
Learning & Career Growth
Upskilling programs and certification reimbursements
Clear career paths with internal mobility opportunities
Diversity & Inclusion
Equal pay practices and paid maternity leave
Programs empowering women in technology
Recognition & Culture
Recognized as a Great Place to Work
Open communication, leadership engagement, and team activities
Job Details
Role: Chat Support Associate
Process: International Chat Support – Telecom
Qualification: Any Graduation
Experience: 0 – 1 Year
Salary / CTC: Best in Industry
Job Location: Chennai
Walk-In Dates:16th – 17th February 2026
Time:11:00 AM – 6:00 PM
Note: An earlier walk-in session may also be conducted on 14th February (9:00 AM – 2:00 PM) as per the hiring plan.
Job Description
Prodapt Solutions is hiring for International Chat Support – Telecom roles. Selected candidates will handle customer interactions via chat, ensure high customer satisfaction, and contribute to revenue through effective upselling—while adhering to quality and process standards.
Roles & Responsibilities
Customer Support
Engage with customers via chat to resolve inquiries and issues
Deliver timely and effective solutions to maintain high CSAT
Upselling
Identify opportunities to upsell additional products/services
Communicate benefits of upgrades to meet sales targets
Process Adherence
Follow SOPs and compliance guidelines
Accurately document interactions in CRM systems
Collaboration & Performance
Work closely with teams to ensure seamless CX
Meet performance metrics including NPS and sales targets
Requirements & Skills
Graduate in any stream
Excellent written communication skills (English required)
Strong persuasion and sales aptitude
Ability to multitask in a fast-paced environment
Preferred: 1–2 years’ experience in sales/chat support (Telecom Billing a plus)
Proficient with CRM tools
Flexibility
Willing to work night shifts (Two-way cab & shift allowance provided)
Work from office (5 days)
Eligibility Notes
No backlogs (arrears)
Freshers: Passed out 2020 and later only
Interview Process
HR Screening
Typing Assessment (Desired 40 WPM)
L1 – Team Lead
L2 – Manager
Walk-In Details
Venue: Prodapt Solutions Module 1, Tower 1 (3rd Floor) IT Special Economic Zone – Chennai 1 Pallavaram–Thuraipakkam IT SEZ 200 Feet Radial Road, Thoraipakkam Chennai, Tamil Nadu – 600097
How to Apply for Prodapt Walk-In Drive?
Eligible candidates can walk in directly to the venue on the mentioned dates and times.
Documents to Carry:
Updated Resume
Aadhar Card
PAN Card
IMPORTANT
Just attend the walk-in drive at the address below. Time and Venue 16th – 17th February , 11.00 AM – 6.00 PM Module 1, Tower 1 ( 6th Floors), IT Special Economic Zone Chennai 1 IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Rd, Thoraipakkam, Tamil Nadu 600097 Contact – Sebastian ( 6369648892 )
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