Triple is hiring Customer Service Specialists (Senior Customer Service Representative) for a full-time remote work-from-home job across India. This is a great opportunity for professionals looking to build a long-term career in international customer support with US shifts.
If you have strong communication skills and experience in customer service or contact center operations, this role offers excellent growth, global exposure, and stable remote work.
🏢 Company Name
Triple
📌 Job Role
Customer Service Specialist / Senior Customer Service Representative
🌍 Job Location
Remote – Work From Home (India)
🕒 Job Type
Full-Time | Night Shift (US Shifts)
📖 About Triple
Triple is a global remote hiring company helping North American small and medium businesses build high-performance remote teams across:
- Customer Service
- Administration
- Accounting
- Operations
- Back-office Support
Triple is known for:
✔ Hiring only the top 1% professionals
✔ Providing in-depth training
✔ Strong account management
✔ High professional standards
📝 Job Summary
As a Customer Service Specialist, you will handle international customer interactions via calls, email, and chat. You will resolve customer issues, ensure satisfaction, maintain CRM records, and work closely with internal teams to improve customer experience.
🔍 Key Responsibilities
- Handle customer queries via phone, email, and chat
- Provide empathetic and professional customer support
- Resolve issues with first-contact resolution approach
- Maintain accurate CRM documentation
- Analyze and solve complex customer issues
- Follow data privacy and compliance standards
- Participate in training and skill development
- Share feedback for process improvement
- Collaborate with remote team members
🎓 Eligibility & Qualifications
Education
- Bachelor’s degree preferred
Skills Required
- Strong customer service and customer experience skills
- Excellent communication (verbal & written)
- Problem-solving and analytical ability
- CRM and contact center experience preferred
- Ability to multitask in fast-paced environment
- Ability to work independently in remote setup
Experience
- Customer service or contact center experience preferred
🕒 Work Schedule (US Shifts Only)
- Eastern Time Shift: 6:30 PM – 3:30 AM IST (Rotational)
- Pacific Time Shift: 9:30 PM – 6:30 AM IST (Rotational)
💻 System & Work From Home Requirements
- Quiet and well-lit workspace
- Laptop with minimum 8GB RAM & i5 8th Gen processor
- 720p Webcam & Headset
- Internet speed minimum 100 Mbps
- Smartphone
🌟 Why Join Triple?
- 100% Remote Job
- Work with US clients
- International exposure
- Career growth opportunities
- Continuous learning & training
- Stable full-time role
🚀 Career Growth
This role opens doors to careers in:
- International Customer Support
- Client Success
- Operations Management
- Team Leadership
- Process Excellence
📢 Final Words
If you are looking for a stable work-from-home night shift job with international exposure, then the Customer Service Specialist role at Triple is a perfect fit. Build your career in global customer support from the comfort of your home.
Apply now and start your remote career journey!
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