Revolut, a global financial super-app with over 70 million customers, is hiring Support Specialists (Retail) for its Customer Support team in India. This is a 100% remote, full-time position focused on providing high-quality assistance to global users via digital channels.
As a Support Specialist, you will be the primary point of contact for retail users, resolving complex queries around spending, saving, investing, and international currency exchange.
Job Overview
| Category | Details |
| Company | Revolut |
| Role | Support Specialist (Retail) |
| Location | Remote (Work from Home, India) |
| Employment Type | Full-time, Permanent |
| Shifts | 24/7 Operations (Includes fully compensated night and weekend shifts) |
Key Responsibilities
- Multi-Channel Support: Deliver an exceptional customer experience via in-app live chat, phone, and email.
- Issue Resolution: Take end-to-end ownership of customer issues, guiding users through financial features while ensuring their accounts remain secure.
- Cross-Border Collaboration: Work closely with international product and technical teams to escalate bugs and improve user experience.
- Brand Representation: Represent Revolut’s tone of voice and values in every digital interaction online.
Eligibility & Qualifications
Education & Experience:
- Degree: A completed Bachelor’s degree is mandatory (Candidates must be able to provide at least a provisional graduation certificate).
- Experience: Minimum 18+ months of experience in a customer service environment.
- Language: Near-native fluency in English (C1 level or higher) with excellent written and verbal communication skills.
Core Competencies:
- Problem Solving: Analytical mindset with great numeracy, IT skills, and an independent approach to troubleshooting.
- Soft Skills: High level of empathy, attention to detail, and a customer-first attitude.
- Flexibility: Highly self-motivated team player comfortable with shifting schedules.
Preferred (Nice to Have):
- Fluency in additional foreign languages.
- Prior customer service experience specifically in the Telecom or Retail BPO sectors.
Crucial Anti-Scam Notice for Applicants
Revolut explicitly flags that recruitment scams are on the rise. Keep these official guidelines in mind:
- Official Channels Only: Only apply through the official Revolut website or verified LinkedIn listings managed directly by Revolut. They do not use third-party portals.
- Domain Check: Ensure all email communication comes strictly from an official @revolut.com domain.
- Zero Fees: Revolut will never ask for payment, training fees, or personal financial details during the interviewing or hiring process.
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