Are you looking for a stable, system-driven desk job in Coimbatore? The Roots Group of Companies, a highly respected manufacturing conglomerate, is actively hiring for the position of Associate – Customer Support System.
Based out of their Head Office (RMCL-HO — Roots Multiclean Limited) in Coimbatore South, this role is a phenomenal opportunity for local job seekers. If you have strong computer skills, enjoy problem-solving behind a screen, and want to kickstart your career with an industry leader, this opening is tailored for you.
Job Drive Overview
Attribute
Details
Hiring Organization
Roots Group of Companies (RMCL-HO)
Role Title
Associate – Customer Support System
Industry
Manufacturing & Industrial Cleaning Equipment
Job Location
Coimbatore South, Tamil Nadu, India (Zip: 641001)
Experience Level
Freshers & Experienced (BPO experience preferred but not mandatory)
The daily workflow for this position is fundamentally system-dominated, meaning you will spend the majority of your time interacting with customer relationship management tools rather than dealing with exhausting outbound sales campaigns.
Your core duties will include:
Call Management Process: Handling inbound customer support inquiries, understanding their service requirements, and routing them effectively.
Service Ticket Logging: Systematically capturing customer data and logging official service tickets into the corporate CRM (Customer Relationship Management) platform.
Feedback Collection: Reaching out to existing customers post-service to collect performance insights, ratings, and areas for operational improvement.
Eligibility Criteria & Core Requirements
Academic Background: Open to graduates from any stream who possess strong computational literacy.
Experience Baseline: Open to absolute freshers! Candidates with prior exposure to a BPO (Business Process Outsourcing) or helpdesk environment will be given a distinct preference, though it is not a mandatory barrier to entry.
Skill Matrix: Sound listening skills, a basic understanding of email etiquette, and high comfort levels working continuously on computer interfaces.
How to Apply Online
The recruitment desk at Roots Head Office is processing profiles on a rolling basis.
Ensure your resume prominently features any data management, typing, or customer service skills you possess.
Navigate to the official Roots Group of Companies Careers Website or its authorized recruitment partner interfaces.
Locate the posting for Associate – Customer Support System (Coimbatore South).
Click “I’m interested”, fill out your contact details, upload your CV, and submit.
