Are you looking for a stable, system-driven desk job in Coimbatore? The Roots Group of Companies, a highly respected manufacturing conglomerate, is actively hiring for the position of Associate – Customer Support System.
Based out of their Head Office (RMCL-HO — Roots Multiclean Limited) in Coimbatore South, this role is a phenomenal opportunity for local job seekers. If you have strong computer skills, enjoy problem-solving behind a screen, and want to kickstart your career with an industry leader, this opening is tailored for you.
Job Drive Overview
| Attribute | Details |
| Hiring Organization | Roots Group of Companies (RMCL-HO) |
| Role Title | Associate – Customer Support System |
| Industry | Manufacturing & Industrial Cleaning Equipment |
| Job Location | Coimbatore South, Tamil Nadu, India (Zip: 641001) |
| Experience Level | Freshers & Experienced (BPO experience preferred but not mandatory) |
| Nature of Work | Full-Time, System-Dominated (Desk-based software operations) |
Key Roles & Responsibilities
The daily workflow for this position is fundamentally system-dominated, meaning you will spend the majority of your time interacting with customer relationship management tools rather than dealing with exhausting outbound sales campaigns.
Your core duties will include:
- Call Management Process: Handling inbound customer support inquiries, understanding their service requirements, and routing them effectively.
- Service Ticket Logging: Systematically capturing customer data and logging official service tickets into the corporate CRM (Customer Relationship Management) platform.
- Feedback Collection: Reaching out to existing customers post-service to collect performance insights, ratings, and areas for operational improvement.
Eligibility Criteria & Core Requirements
- Academic Background: Open to graduates from any stream who possess strong computational literacy.
- Experience Baseline: Open to absolute freshers! Candidates with prior exposure to a BPO (Business Process Outsourcing) or helpdesk environment will be given a distinct preference, though it is not a mandatory barrier to entry.
- Skill Matrix: Sound listening skills, a basic understanding of email etiquette, and high comfort levels working continuously on computer interfaces.
How to Apply Online
The recruitment desk at Roots Head Office is processing profiles on a rolling basis.
- Ensure your resume prominently features any data management, typing, or customer service skills you possess.
- Navigate to the official Roots Group of Companies Careers Website or its authorized recruitment partner interfaces.
- Locate the posting for Associate – Customer Support System (Coimbatore South).
- Click “I’m interested”, fill out your contact details, upload your CV, and submit.