Salesforce Careers – Technical Support Engineer | Hyderabad

Salesforce Careers - Technical Support Engineer | Hyderabad
Company nameSalesforce
Job RoleTechnical Support Engineer.
Work LocationHyderabad, India
Job TypeFull Time
ExperienceFreshers/ Experienced
QualificationBachelor’s degree
BatchNot Mentioned
Package6 LPA(Expected)

Salesforce Careers – Technical Support Engineer

Job CategoryCustomer Success

Job Particulars

About Salesforce

We’re Salesforce, the Buyer Firm, inspiring the way forward for enterprise with AI+ Information +CRM. Main with our core values, we assist corporations throughout each trade blaze new trails and join with clients in a complete new manner. And, we empower you to be a Trailblazer, too — driving your efficiency and profession progress, charting new paths, and bettering the state of the world. In the event you imagine in enterprise as the best platform for change and in corporations doing properly and doing good – you’ve come to the correct place.

Function Scope:Developer Assist Engineer profile provides you alternative to broaden your experience throughout the Salesforce Platform. Working with builders from different corporations and serving to them discover options to their enterprise instances will at all times maintain you engaged and motivated at work. Studying alternatives are limitless. Assist engineer profile is without doubt one of the greatest alternatives to grasp Salesforce Platform and obtain your profession targets.

We function 24×7 which may contain working throughout one of many under shifts decided as per enterprise want and now have a non-standard work week(Ex: Tue – Sat, Wed – Solar).
Whereas now we have 5 days a piece week, it isn’t crucial that the weekend is Saturday and Sunday. It’s possible you’ll get your weekly off on any day of the week (Mon/Tue, Thu/Fri)

AMER hours (Japanese Customary Time – 5.30 PM/6.30 PM IST or Pacific Customary Time – 8:30 PM/9:30 PM IST onwards relying on Daylight Financial savings Time)

Function & Obligations: 

 –      Help third-party builders to troubleshoot their integration with APIs, Apex, Visualforce and implementation of different salesforce.comdeveloper merchandise. This may contain debugging, troubleshooting, and taking duty to see that the problem is absolutely resolved.

·       Write pattern code, consumer libraries, and contribute to Open Supply initiatives.

·       Create data base supplies devoted in the direction of operational effectivity whereas additionally empowering and enabling the developer neighborhood

·       Resolve customer support points and assuredly handle advanced customer support issues.

·       Handle clients’ expectations and expertise in a manner that ends in excessive buyer satisfaction.

·       Develop and keep technical experience in assigned areas of product performance and make the most of that experience successfully to assist clients.

·       Help with the design and supply of product and different technical coaching.

·       Evaluate help instances for technical and troubleshooting accuracy.

·       Outline and describe technical greatest practices.

·       Establish product and companies up-sell alternatives and describe Salesforce options to clients in a manner that’s articulate, correct, and persuasive.

·       Full assigned challenge tasks.

·       Meet the month-to-month targets on KPIs akin to CSAT, Productiveness.

Expertise/Abilities Required:

Diploma or equal related expertise required. Expertise can be evaluated based mostly on the core competencies for the position (e.g. extracurricular management roles, army expertise, volunteer roles, work expertise, and many others.)

  • Lightning Expertise – Lighting Internet Elements & Aura
  • Trendy Javascript
  • Apex(Synchronous and Asynchronous)
  • Integration – REST/SOAP/Bulk API
  • Debugging/Troubleshooting Errors
  • Visualforce
  • Websites/Communities/
  • Deployment- Metadata API/ANT Migration instrument/CLI
  • Flows/Course of Builder
  • Authentication, SSO/Auth Supplier
  • Occasion pushed structure – Platform Occasions, Streaming API, Change knowledge seize
  • Discipline Service Lightning (FSL)
  • Cell Dev

·       Glorious written and verbal communication expertise

·       Strong understanding of Web applied sciences: firewalls, internet servers, internet proxy servers, and many others.

·       Understanding of database ideas and knowledge administration (RDBMS) and SQL

 Expertise/Abilities Desired:

·       Earlier expertise with CRM and its applied sciences.

·       Expertise as a committer in an Open Supply challenge is a plus.

· Licensed Administrator (ADM201 Licensed)

· Licensed Superior Administrator (ADM211 Licensed)

· Licensed Developer (DEV401 Licensed)


In the event you require help attributable to a incapacity making use of for open positions please submit a request by way of this Accommodations Request Form.

Posting Assertion

At Salesforce we imagine that the enterprise of enterprise is to enhance the state of our world. Every of us has a duty to drive Equality in our communities and workplaces. We’re dedicated to making a workforce that displays society by means of inclusive applications and initiatives akin to equal pay, worker useful resource teams, inclusive advantages, and extra. Be taught extra about Equality at and discover our firm advantages at

Salesforce is an Equal Employment Alternative and Affirmative Motion Employer. Certified candidates will obtain consideration for employment with out regard to race, colour, faith, intercourse, sexual orientation, gender notion or id, nationwide origin, age, marital standing, protected veteran standing, or incapacity standing. Salesforce doesn’t settle for unsolicited headhunter and company resumes. Salesforce is not going to pay any third-party company or firm that doesn’t have a signed settlement with Salesforce.

Salesforce welcomes all.

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