Salesforce Recruitment 2024 – Associate Technical Support Engineer
Firm title | Salesforce |
Web site | www.Salesforce.com |
Job Position | Associate Technical Support Engineer |
Work Location | Hyderabad, Bangalore |
Job Sort | Full Time |
Expertise | Freshers |
Qualification | Commencement |
Batch | 2023 |
Bundle | As much as 8 LPA(Anticipated) |
Job Particulars – Associate Technical Support Engineer
RESPONSIBILITIES:
- Provide superior technical help by way of cellphone and net to purchasers of Salesforce Advertising Cloud.
- Deal with help instances every day, together with these redirected from different areas.
- Doc all buyer interactions and case particulars in Service Cloud.
- Tackle customer-reported points promptly, adhering to service degree agreements.
- Present well timed updates on difficulty decision/standing based on service degree agreements.
- Handle escalations and expectations for each clients and inside personnel.
- Collaborate with technical help groups in different Salesforce Clouds when crucial.
- Establish situations the place skilled providers could also be crucial.
- Adhere to established help protocols and procedures.
- Establish areas for enhancing buyer expertise.
- Support purchasers in maximizing their utility platform utilization via workflow steering or by recognizing automation, proactive monitoring, and integration alternatives.
- Could contain working exterior common enterprise hours, holidays, and a few weekends, as this position is on-call.
PREFERRED QUALIFICATIONS:
- Accomplished engineering diploma in 2023.
- As much as 12 months {of professional} expertise.
- Prior familiarity with Salesforce CRM, Power.com, Advertising Cloud, and associated applied sciences is most popular.
- Proficiency in Web growth applied sciences equivalent to HTML, XML, API, and SQL is important.
- Information of database and relational knowledge buildings is advantageous.
- Expertise with large-scale, multi-tenant manufacturing environments.
- Competence in API programming or software program growth.
- Understanding of software program design lifecycle.
- Demonstrated reliability, motivation, and skill to work independently as wanted.
- Earlier publicity to scripting languages and/or APIs is a plus.
- Prior expertise with Advertising Cloud is helpful.
- Advertising Cloud E-mail Specialist Certification is advantageous however not necessary.
How you can Apply?
- To use for a job, learn via all info offered on the job itemizing web page rigorously.
- Search for the apply hyperlink on the job itemizing web page, normally situated someplace on the web page.
- Clicking on the apply hyperlink will take you to the corporate’s utility portal.
- Enter your private particulars and another info requested by the corporate within the utility portal.
- Pay shut consideration to the directions offered and fill out all crucial fields precisely and fully.
- Double-check all the data offered earlier than submitting the appliance.
- Make sure that your contact info is right and up-to-date, and precisely mirror your {qualifications} and expertise.
- Submitting an utility with incorrect or incomplete info might hurt your possibilities of being chosen for an interview.