Salesforce Hiring Associate Technical Support Engineer

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Salesforce Recruitment 2024 – Associate Technical Support Engineer

Firm title	Salesforce
Web site	www.Salesforce.com
Job Position	Associate Technical Support Engineer
Work Location	Hyderabad, Bangalore
Job Sort	Full Time
Expertise	Freshers
Qualification	Commencement
Batch	2023
Bundle	As much as 8 LPA(Anticipated)

RESPONSIBILITIES:

Provide superior technical help by way of cellphone and net to purchasers of Salesforce Advertising Cloud.
Deal with help instances every day, together with these redirected from different areas.
Doc all buyer interactions and case particulars in Service Cloud.
Tackle customer-reported points promptly, adhering to service degree agreements.
Present well timed updates on difficulty decision/standing based on service degree agreements.
Handle escalations and expectations for each clients and inside personnel.
Collaborate with technical help groups in different Salesforce Clouds when crucial.
Establish situations the place skilled providers could also be crucial.
Adhere to established help protocols and procedures.
Establish areas for enhancing buyer expertise.
Support purchasers in maximizing their utility platform utilization via workflow steering or by recognizing automation, proactive monitoring, and integration alternatives.
Could contain working exterior common enterprise hours, holidays, and a few weekends, as this position is on-call.

PREFERRED QUALIFICATIONS:

Accomplished engineering diploma in 2023.
As much as 12 months {of professional} expertise.
Prior familiarity with Salesforce CRM, Power.com, Advertising Cloud, and associated applied sciences is most popular.
Proficiency in Web growth applied sciences equivalent to HTML, XML, API, and SQL is important.
Information of database and relational knowledge buildings is advantageous.
Expertise with large-scale, multi-tenant manufacturing environments.
Competence in API programming or software program growth.
Understanding of software program design lifecycle.
Demonstrated reliability, motivation, and skill to work independently as wanted.
Earlier publicity to scripting languages and/or APIs is a plus.
Prior expertise with Advertising Cloud is helpful.
Advertising Cloud E-mail Specialist Certification is advantageous however not necessary.

To use for a job, learn via all info offered on the job itemizing web page rigorously.
Search for the apply hyperlink on the job itemizing web page, normally situated someplace on the web page.
Clicking on the apply hyperlink will take you to the corporate’s utility portal.
Enter your private particulars and another info requested by the corporate within the utility portal.
Pay shut consideration to the directions offered and fill out all crucial fields precisely and fully.
Double-check all the data offered earlier than submitting the appliance.
Make sure that your contact info is right and up-to-date, and precisely mirror your {qualifications} and expertise.
Submitting an utility with incorrect or incomplete info might hurt your possibilities of being chosen for an interview.