Salesforce Hiring Associate Technical Support Engineer | Apply Now

Salesforce Recruitment 2024 – Associate Technical Support Engineer

Job Particulars – Associate Technical Support Engineer

RESPONSIBILITIES:

• Provide superior technical help by way of cellphone and net to purchasers of Salesforce Advertising Cloud.
• Deal with help instances every day, together with these redirected from different areas.
• Doc all buyer interactions and case particulars in Service Cloud.
• Tackle customer-reported points promptly, adhering to service degree agreements.
• Present well timed updates on difficulty decision/standing based on service degree agreements.
• Handle escalations and expectations for each clients and inside personnel.
• Collaborate with technical help groups in different Salesforce Clouds when crucial.
• Establish situations the place skilled providers could also be crucial.
• Adhere to established help protocols and procedures.
• Establish areas for enhancing buyer expertise.
• Support purchasers in maximizing their utility platform utilization via workflow steering or by recognizing automation, proactive monitoring, and integration alternatives.
• Could contain working exterior common enterprise hours, holidays, and a few weekends, as this position is on-call.

PREFERRED QUALIFICATIONS:

• Accomplished engineering diploma in 2023.
• As much as 12 months {of professional} expertise.
• Prior familiarity with Salesforce CRM, Power.com, Advertising Cloud, and associated applied sciences is most popular.
• Proficiency in Web growth applied sciences equivalent to HTML, XML, API, and SQL is important.
• Information of database and relational knowledge buildings is advantageous.
• Expertise with large-scale, multi-tenant manufacturing environments.
• Competence in API programming or software program growth.
• Understanding of software program design lifecycle.
• Demonstrated reliability, motivation, and skill to work independently as wanted.
• Earlier publicity to scripting languages and/or APIs is a plus.
• Prior expertise with Advertising Cloud is helpful.
• Advertising Cloud E-mail Specialist Certification is advantageous however not necessary.

How you can Apply?

• To use for a job, learn via all info offered on the job itemizing web page rigorously.
• Search for the apply hyperlink on the job itemizing web page, normally situated someplace on the web page.
• Clicking on the apply hyperlink will take you to the corporate’s utility portal.
• Enter your private particulars and another info requested by the corporate within the utility portal.
• Pay shut consideration to the directions offered and fill out all crucial fields precisely and fully.
• Double-check all the data offered earlier than submitting the appliance.
• Make sure that your contact info is right and up-to-date, and precisely mirror your {qualifications} and expertise.
• Submitting an utility with incorrect or incomplete info might hurt your possibilities of being chosen for an interview.