Salesforce Hiring Associate Technical Support Engineer | Apply Now

Salesforce Hiring Associate Technical Support Engineer | Apply Now

Salesforce Recruitment 2024 – Associate Technical Support Engineer

Firm titleSalesforce
Job PositionAssociate Technical Support Engineer
Work LocationHyderabad, Bangalore
Job SortFull Time
BundleAs much as 8 LPA(Anticipated)

Job Particulars – Associate Technical Support Engineer


  • Provide superior technical help by way of cellphone and net to purchasers of Salesforce Advertising Cloud.
  • Deal with help instances every day, together with these redirected from different areas.
  • Doc all buyer interactions and case particulars in Service Cloud.
  • Tackle customer-reported points promptly, adhering to service degree agreements.
  • Present well timed updates on difficulty decision/standing based on service degree agreements.
  • Handle escalations and expectations for each clients and inside personnel.
  • Collaborate with technical help groups in different Salesforce Clouds when crucial.
  • Establish situations the place skilled providers could also be crucial.
  • Adhere to established help protocols and procedures.
  • Establish areas for enhancing buyer expertise.
  • Support purchasers in maximizing their utility platform utilization via workflow steering or by recognizing automation, proactive monitoring, and integration alternatives.
  • Could contain working exterior common enterprise hours, holidays, and a few weekends, as this position is on-call.


  • Accomplished engineering diploma in 2023.
  • As much as 12 months {of professional} expertise.
  • Prior familiarity with Salesforce CRM,, Advertising Cloud, and associated applied sciences is most popular.
  • Proficiency in Web growth applied sciences equivalent to HTML, XML, API, and SQL is important.
  • Information of database and relational knowledge buildings is advantageous.
  • Expertise with large-scale, multi-tenant manufacturing environments.
  • Competence in API programming or software program growth.
  • Understanding of software program design lifecycle.
  • Demonstrated reliability, motivation, and skill to work independently as wanted.
  • Earlier publicity to scripting languages and/or APIs is a plus.
  • Prior expertise with Advertising Cloud is helpful.
  • Advertising Cloud E-mail Specialist Certification is advantageous however not necessary.

How you can Apply?

  • To use for a job, learn via all info offered on the job itemizing web page rigorously.
  • Search for the apply hyperlink on the job itemizing web page, normally situated someplace on the web page.
  • Clicking on the apply hyperlink will take you to the corporate’s utility portal.
  • Enter your private particulars and another info requested by the corporate within the utility portal.
  • Pay shut consideration to the directions offered and fill out all crucial fields precisely and fully.
  • Double-check all the data offered earlier than submitting the appliance.
  • Make sure that your contact info is right and up-to-date, and precisely mirror your {qualifications} and expertise.
  • Submitting an utility with incorrect or incomplete info might hurt your possibilities of being chosen for an interview.

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