Job Description
- Job Sort: Work From Home
- Submit Identify: User Support Intern
- Qualification: Any Graduate
- Expertise: 0-2 Years
- Wage: Rs.26000 Per Month
Who’re we and What can we do?
From the common-or-garden concept of giving all regional languages a stage to efficiently constructing India’s No.1 social media platform, we have journeyed to show concepts into actuality. At ShareChat and Moj, our quick video platform (https://sharechat.com/about), we have now over 325 million customers, 80 million creators, and over 2.5 billion shares each month. Ours is a narrative of disrupting the digital narrative as we construct Bharat’s content material creation ecosystem.
An open, trustworthy tradition and our values, equivalent to first rules, velocity, integrity, user-centricity, and possession, drive our groups to innovate our merchandise every single day. We’re on the trail to establishing ShareChat because the world’s largest AI-centered social media platform. We’re thrilled to give you the chance to resolve advanced issues at scale, be taught with the most effective minds, pursue unstoppable progress, and, most significantly, make a far-reaching impression.
Be a part of us to revolutionize Bharat’s content material creation ecosystem powered by AI & ML. Scaling concepts to actuality is how we do our enterprise!
What does the group do ?
The Belief & Security group is entrusted with safeguarding our customers’ experiences on ShareChat and Moj by conserving a vigilant eye on any actions which are in opposition to our group pointers and being the voice of the buyer, carry their suggestions and ideas to the related stakeholders throughout the group to offer insights that may assist within the product growth. Put in proactive and reactive mechanisms to establish and sort out undesirable customers and behaviors on the platforms. As an Operations Affiliate, you’re accountable for all of the operational processes within the Belief & Security group.
What you will do:
- Establish and assess prospects’ wants to attain satisfaction
- Construct sustainable relationships of belief by means of open and interactive communication
- Present correct, legitimate and full data by utilizing the correct strategies/instruments
- Meet private/group productiveness targets and name and electronic mail dealing with targets
- Deal with complaints, present applicable options and options throughout the cut-off dates and comply with up to make sure decision
- Preserve information of buyer interactions, course of buyer accounts and file paperwork
- Comply with communication procedures, pointers and insurance policies
- Go the additional mile to interact prospects and create WOW expertise
- Resolve buyer complaints by way of cellphone, electronic mail, chat or social media
- Use outbound means to succeed in out to prospects and confirm account data.
Who you’re :
- Confirmed buyer help expertise
- Observe file of over-achieving quota
- Robust cellphone /E-mail and Chat contact dealing with abilities and energetic listening
- Buyer orientation and talent to adapt/reply to several types of character
- Wonderful communication in your regional language , English & Hindi (Studying, Writing, Talking)
- Potential to multitask, prioritize, and handle time successfully
- Fundamental information of Microsoft Excel/ Google Sheets
- Any Graduate Diploma.
The place you will be:
Distant (Work from dwelling)
Why be a part of ShareChat?
- We imagine in creating financial alternatives for our content material creators as a shared goal. Be a part of us to make a tangible impression for regional Indian audiences.
- Seize a chance to resolve advanced issues powered by our AI and ML advice system for over 325 million month-to-month energetic customers, 80 million creators and key companions.
- Drive your profession progress by means of our upskilling applications, accelerated by values like velocity and possession.
- You get an opportunity to work with prime expertise throughout the globe in a collaborative and studying tradition.
- Expertise progress in a people-first group with unparalleled rewards and employee-centric insurance policies, together with ESOPs, month-to-month childcare allowance, insurance coverage, and extra.