Starbucks is Hiring – Shift Supervisor | Coimbatore – Apply Now

About Starbucks India

Starbucks India is a 50:50 Joint Enterprise between Tata International Drinks and Starbucks Espresso Firm. At present, we now have presence in 30 cities with over 230 shops by way of a community of over 2,300+ passionate companions (staff). Our core enterprise is extra than simply espresso. We’re within the folks enterprise promoting espresso. And we all know our success is dependent upon the folks we rent, retain and develop.

Our mission assertion – “To encourage and nurture the human spirit – one individual, one cup and one neighbourhood at a time” and core values are the roots of our tradition and function guidepost for our companions. We’re known as companions, as a result of it’s not only a job, it’s our ardour. Collectively, we embrace range to create a spot the place every of us might be ourselves. We at all times deal with one another with respect and dignity. And we maintain one another to that normal.

Objective and Scope of place

This place contributes to our success by:

• Helping the shop supervisor in executing retailer operations throughout scheduled shifts.
•  This job deploys companions and delegates duties in order that companions can create and keep the Starbucks Expertise for our clients.
• The incumbent is chargeable for modelling and performing in accordance with TATA Starbucks guiding ideas

Competencies

Attaining Outcomes

Serving to Others Succeed

Dwelling Our Misson And Values

Successful With Integrity

Making Each Buyer Really feel Particular

Working Collectively

Abstract of Key Tasks

• Tasks and important job capabilities embrace however will not be restricted to the next:
• Acts with integrity, honesty, and information that promote the tradition and values of TATA Starbucks.
•  Anticipates buyer and retailer wants by continuously evaluating atmosphere and clients for cues.
• Maintains a peaceful manner during times of excessive quantity or uncommon occasions to maintain retailer working to the prescribed normal in order to set a constructive instance for the shift group.
• Assists with new accomplice coaching by positively reinforcing profitable efficiency and giving respectful and inspiring teaching as wanted.
• Gives suggestions to retailer supervisor on accomplice efficiency throughout shift.
• Contributes to constructive group atmosphere by recognizing alarms or adjustments in accomplice morale and efficiency and speaking them to the shop supervisor.
• Creates a constructive studying atmosphere by offering clear, particular, well timed and respectful teaching and suggestions to companions on shift to make sure operational excellence and to enhance accomplice efficiency.
• Delivers legendary customer support to all clients by performing with a ‘buyer comes first’ perspective and connecting with the client. Discovers and responds to buyer wants.
• Develops constructive relationships with shift group by understanding and addressing particular person motivation, wants and considerations.
• Executes retailer operations throughout scheduled shifts. Organizes opening and shutting duties as assigned.
• Follows TATA Starbucks operational insurance policies and procedures, together with these for money dealing with and security and safety, to make sure the protection of all companions throughout every shift.
• Follows all money administration and money register insurance policies and ensures correct money administration practices are adopted by shift group.
• Follows up with baristas throughout the shift to make sure the supply of legendary customer support for all clients.
• Maintains common and constant attendance and punctuality.
• Gives high quality drinks, complete bean, and meals merchandise persistently for all clients by adhering to all recipe and presentation requirements.
• Follows well being, security and sanitation pointers for all merchandise.
• Acknowledges and reinforces particular person and group accomplishments through the use of current organizational instruments and by collaborating with the shop supervisor to search out new, inventive, and efficient strategies of recognition.
• Sustaining cleanliness all through the shop by commonly cleansing and sanitizing all areas as required.

Abstract of Expertise & Training

• Minimal 1 12 months of expertise of dealing with a group in a retail setup
• Minimal training qualification – twelfth / Diploma +