Streamyard off campus 2024 – Customer Support Representative – SaaS | Remote

Job Description

  • Job Sort: Work From Dwelling
  • Submit Identify: Customer Support Representative
  • Qualification: Any Graduate
  • Expertise: 0-3 Years
  • Wage: Rs.46000 Per Month

Dwell streaming is a superb medium for storytelling – and telling nice tales advantages everybody. Whether or not you’re a creator, content material marketer, entrepreneur, or simply somebody with one thing to say, dwell streaming is an thrilling and efficient approach to unfold your message. However dwell streaming instruments are very difficult. You shouldn’t have to spend 1000’s of {dollars} on a pc or study encoding, simply to begin dwell streaming. The world misses out on so many nice creators due to these limitations. Dan and Geige thought there ought to be a streaming instrument that anybody might use – a instrument that was enjoyable as a substitute of demanding – a instrument that was easy, however highly effective sufficient to create participating content material. We needed individuals who weren’t techy, or who merely didn’t wish to take care of the effort of streaming, to nonetheless go dwell, share their tales, and develop their very own communities.

Geige and Dan constructed StreamYard with three issues in thoughts and proceed to give attention to these pillars in the present day. The three StreamYard pillars embody

  1. ease of use
  2. stability, and
  3. skilled streams

StreamYard is constructed on these pillars. Our customers inform us that StreamYard makes streaming enjoyable – you’ll be able to rapidly create participating content material with company, present on display screen feedback/decrease thirds, and model your broadcasts with themes, overlays, and backgrounds. You don’t have to know something about expertise or streaming to get began. And despite the fact that StreamYard is easy, techy of us love how highly effective it’s below the hood, and the way efficient it’s for streaming group discussions.

We love StreamYard and its neighborhood. We work tirelessly to enhance our instrument and create the most effective expertise potential.

The Function

StreamYard is in search of a brand new member to hitch our Customer Support crew as a Customer Support Representative. This new member will probably be self-pushed, element oriented and impressive! We’re searching for somebody with sturdy expertise on this area, in a position to make selections on the go be supportive and revolutionary.

We’re excited to work with somebody who’s snug in a quick-paced begin-up atmosphere and is comfortable engaged on a completely distant crew.  You may be serving to creators create among the world’s finest content material by troubleshooting for them remotely. Our crew is dedicated to a enjoyable however skilled tradition and in the event you get pleasure from studying new issues this may very well be the function for you.  

Shifts will run Wednesday to Sunday and canopy 7pm – 9am (8 hour shifts) UTC

Tasks

  • Obtain and preserve skilled data of our product.
  • Deal with a considerable variety of buyer inquiries promptly and to buyer satisfaction inside Zendesk.
  • Information clients on the right way to use StreamYard and assist them troubleshoot points via e-mail, ticketing, dwell chat, social media and video calls.
  • Collate buyer suggestions and talk this to the product crew.
  • Talk clearly in writing to each technical and non-technical clients.
  • Help with profitable onboarding of latest clients.
  • All the time be pleasant, useful and supportive to clients.
  • Strategize, discover widespread patterns and make knowledge-pushed selections on the product.
  • Have a mindset geared in the direction of the crew and firm targets.
  • Attend crew and firm conferences as scheduled.
  • Assist enhance our buyer data base and different help supplies.
  • Contribute to our inside help crew assets.

Required 

  • Skilled expertise offering buyer help in a B2B or B2C SaaS firm
  • Distinctive troubleshooting expertise
  • Fluent English speaker with excellent written and verbal communication expertise; capability to learn, interpret and make clear clients’ targets and craft considerate responses to assist them obtain their targets
  • Snug supporting clients by way of video and written communication
  • Tech Savvy – love expertise and may be taught new issues rapidly
  • Potential to show your self new expertise and discover solutions by yourself
  • Nice downside-fixing skills,
  • Distinctive group expertise – you are used to juggling a number of priorities
  • Expertise working in a quick-paced buyer buyer-centric atmosphere
  • Can do perspective 
  • In a position to work shifts Wednesday to Sunday 7pm until 9am UTC

Fascinating Expertise

  • Data of troubleshooting video working within the browser
  • Expertise engaged on a video targeted product 
  • A great understanding of the video content material creator tooling panorama

The Provide

  • Absolutely distant, international crew
  • Versatile schedules
  • Laptop computer assigned, Mac or Dell (Home windows)
  • Well being Insurance coverage Support
  • Parental Depart
  • $1000 USD for Dwelling-Workplace Arrange
  • $100 USD month-to-month distant work stipend
  • $1500 USD for Studying & Growth

A little bit about usWe’d love so that you can strive every of the platforms your self, however for now, right here’s a excessive degree description of how every of the Hopin merchandise work collectively as an ecosystem:

  • StreamYard – nice for creating skilled dwell streams, multistreaming, recording video content material, podcasts, and streaming webinars..
  • Streamable – nice for importing, modifying, and sharing your movies simply on-line.
  • Superwave – nice for constructing on-line neighborhood with conversations structured round content material.

The place and How We Rent

Being a distant firm allows us to rent the most effective expertise from chosen areas world wide. We will interact with you in any of our jurisdictions listed beneath, all it is advisable to do is show the authorized proper to work and be bodily current in that nation. Some roles could have particular workforce location necessities which will probably be famous on the job description.

  • Entity: Canada, UK, USA, Eire
  • Employer of Document: India, Portugal, Spain
  • Full Time Contractor (Self Employed): Argentina, Honduras, Hungary, Poland, Romania, Turkey, U.A.E., Uruguay

At Hopin, we’re dedicated to cultivating an atmosphere that promotes equality, range, and inclusion. We’re a world neighborhood and we consider our distinctive qualities should be celebrated as they’re important to our innovation. It is important to us that you simply deliver your genuine self to work each single day, regardless of your age, ethnicity, faith, citizenship, gender identification, sexual orientation, incapacity standing, neurodiversity, or in any other case. Inclusion is not simply an initiative at Hopin. We attempt to embed it not simply into our core values however all through our total ecosystem.

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