Sutherland is hosting a mega hiring drive in Perungalathur, Chennai for International Voice Process roles. 200 vacancies available for freshers and candidates with under 1 year of experience.
Global business transformation and customer experience leader Sutherland has launched a massive recruitment drive at its primary Chennai campus. The company is seeking to clear 200 structural openings for the position of Voice Process Executive within its high-performing International BPO divisions.
This drive is optimized for energetic freshers and junior customer support professionals who possess flawless spoken English skills and want to fast-track their corporate path.
Job Overview
Field
Details
Company Name
Sutherland
Job Role
Voice Process Executive (Customer / Technical Support)
Process Type
Premium International Voice Process
Number of Openings
200
Qualification
Any Graduate
Experience Baseline
0 to 1 Year (Freshers & candidates with 6+ months experience welcome)
Salary Package
₹2.0 – ₹2.75 Lakhs Per Annum (LPA) CTC (Based on experience)
Job Location
Perungalathur, Chennai
Work Model
Full-Time, Strict Work From Office
Work Week
5 Days a week with Rotational Shifts (Predominantly Night Shifts)
Key Responsibilities
As a Voice Process Executive at Sutherland, your core day-to-day operations will include:
International Customer Support: Handling inbound/outbound calls to assist international clients with general service queries or fundamental technical troubleshooting.
Problem Diagnosis: Listening actively to accurately identify technical issues, matching client needs with internal knowledge bases, and escalating complex queries when required.
Data Log Management: Accurately logging customer case details and call interactions into CRM databases during and after every client call.
Performance SLAs: Consistent adherence to quality standards, average handling time (AHT) goals, and customer satisfaction metrics.
Candidate Profile & Job Criteria
Language Command: Outstanding verbal English communication skills with absolute clarity of thought and clear pronunciation.
Joiner Status: Priority preference will be given to Immediate Joiners who can complete onboarding procedures without long notice delays.
Transport Perks: Safe, two-way cab transport services are provided by the company for employees residing within a 25 km operational radius from the office facility (aligned to specific night shift windows).
Interview Assessment Structure
Candidates will undergo a three-stage screening framework on-site:
HR Initial Interview (Face-to-Face validation)
SD Panel Interview (Operational evaluation)
Voice Assessment (Verbal clarity and listening accuracy tests)
Documents to Carry
Please arrange the following items cleanly before heading to the recruitment desks:
2 Hard copies of your updated Resume
A valid Government-issued ID proof (Aadhaar Card, Driving License, Passport, etc.)
Important Note: Write “Kavitha – HR” clearly at the top of your physical resume as your primary recruiter reference.
Walk-In Venue & Application Guide
Candidates who fulfill the criteria can report directly to the campus venue during active business hours.
Sutherland Integrity Notice: Sutherland never requests any financial payments, processing fees, or material favors in exchange for employment opportunities. Report any fraudulent activity directly to TAHelpdesk@Sutherlandglobal.com.
