Sutherland has announced an urgent mass recruitment drive offering 150 open vacancies for the International Non-Voice Customer Support Process at its Gateway Office Parks campus in Perungalathur, Chennai.
This full-time, permanent role is open to both freshers and experienced candidates looking for immediate placement in the BPM/BPO industry with a 5-day work week and company-provided transport.
1. Job Summary Table
| Parameter | Specification |
| Hiring Company | Sutherland |
| Role Title | International Non-Voice Process Executive |
| Work Location | Gateway Office Parks, A1 Block, Ground Floor, Perungalathur, Chennai |
| Landmark | Opposite Perungalathur Railway Station |
| Offered CTC Range | ₹2.25 LPA to ₹2.75 LPA (Based on experience) |
| Total Openings | 150 Vacancies |
| Experience Requirement | 0 to 1 Year (Freshers & Experienced eligible) |
| Educational Qualification | Graduation Not Required (HSC / Diploma / Any Graduate) |
| Shift Pattern | 5 Days Working (Rotational Night Shifts, 2 Rotational Offs) |
| Transport Facility | Two-Way Cab Facility (Up to 25 km radius based on shift) |
| Joining Status | Immediate Joiners Required |
2. Key Responsibilities & Role Overview
As an International Non-Voice Support Executive, you will manage digital customer communications, back-office ticket queues, and non-voice support operations:
- Non-Voice Customer Assistance: Deliver professional, timely support to international clients via non-voice channels (email, chat, and transaction processing).
- Back-Office Data Management: Accurately update, process, and track customer service transactions and records within internal CRM applications.
- Process Compliance: Meet daily SLA standards, target productivity metrics, and accuracy benchmarks defined by global clients.
- Problem Resolution: Analyze customer inquiries logically to provide first-contact solutions following standard operating procedures (SOPs).
3. Candidate Eligibility & Requirements
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| ELIGIBILITY MATRIX |
+------------------------------------+----------------------------------+
| Mandatory Skill | Excellent Verbal & Written English|
| Experience Level | Freshers (0 Yrs) to 1 Year |
| Joining Timeline | Immediate Joiners Only |
| Transport Boundary | Reside within 25 km of Venue |
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Core Eligibility Criteria:
- Communication Skills: Excellent verbal and written English communication skills are required to clear assessments and interact with global clients.
- Shift Commitment: Willingness to work in rotational night shifts from the Chennai office.
- Education: Open to non-graduates (12th / PUC / Diploma) and graduates across any stream.
4. Walk-In Interview Details & Selection Process
Candidates can attend direct face-to-face walk-in interviews at the company campus following the schedule below:
Walk-In Drive Schedule:
- Interview Days: Monday to Friday
- Interview Timings: 11:00 AM – 2:00 PM
- Recruiter Contact: Tamizharasi (
+91 8056522976) - Venue Address:Sutherland, A1 Block, Ground Floor,Gateway Office Parks, Perungalathur, Chennai, Tamil Nadu.(Landmark: Opposite Perungalathur Railway Station)
⚠️ Important Walk-In Instruction: Candidates must write “Tamizharasi – HR” prominently at the top of their resume before handing it over at the reception desk.
3-Stage Selection Process:
- HR Screening Interview (Face-to-Face)
- Operations / SD Panel Interview
- Voice & Language Assessment
5. Fraud Prevention Note
Sutherland follows a zero-fee recruitment policy. Sutherland never requests payment, deposits, or monetary favors in exchange for job opportunities. Report any suspicious recruitment activity to TAHelpdesk@Sutherlandglobal.com.