Sutherland has released a job notification for the role of Customer Service Consultant at its Mumbai office. This is a full-time, on-site (Brick and Mortar) position for candidates seeking a career in customer experience and digital operations.
1. Key Job Overview & Specifications
| Parameter | Specification |
| Hiring Organization | Sutherland |
| Job ID | REF40830L |
| Role Title | Customer Service Consultant |
| Workplace Type | Brick and Mortar (On-Site Office) |
| Job Location | Mumbai, Maharashtra, India |
| Education Qualification | High School Diploma / 10+2 / GED or higher |
| Experience Level | Freshers & Experienced Candidates Eligible |
| Industry | Business Process Services / Digital Transformation |
2. Core Responsibilities & Workflow
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| KEY RESPONSIBILITIES |
+----------------------+------------------------------------------------------------------+
| Inbound Support | Serve as the primary point of contact for customer inbound calls |
| Account Maintenance | Process payments, update account details, & handle service queries |
| Upselling & Value | Recommend new products, upgrades, or services during interactions|
| System Navigation | Operate multiple software tools & CRM databases concurrently |
+----------------------+------------------------------------------------------------------+
3. Desired Skills & Candidate Profile
- Communication: Excellent verbal and written English communication skills with good reading comprehension.
- Computer Literacy: Basic PC keyboarding proficiency and familiarity with Microsoft Office tools (Word, Excel, Outlook).
- Multi-Tasking: Ability to navigate multiple software applications while engaging with callers on the phone.
- Preferred Experience: Prior experience in customer service or telesales is a plus (freshers are welcome).
4. How to Apply
1.Review Job Specifications:
Ensure your profile matches the requirement for a full-time, on-site role in Mumbai.
2.Apply via Sutherland Portal:
Visit the official Sutherland Careers portal, search for Job ID: REF40830L, and submit your updated application form.