Sutherland is conducting a walk-in / face-to-face recruitment drive in Chennai for 25 Openings for the position of Customer Support Executive (US Chat / Email Support & Upselling). This role is open to both Freshers and Experienced candidates who are ready to join within one week.
1. Key Job Highlights & Specifications
| Parameter | Specification |
| Organization | Sutherland Global Services |
| Role Title | Customer Support Executive – US Chat/Email Support |
| Domain | International Retention & Non-Voice Support (Chat/Email) |
| Total Openings | 25 Vacancies |
| Experience Level | 0 to 3 Years (Freshers & Experienced Candidates Eligible) |
| Annual CTC / Salary | ₹2.90 LPA to ₹3.50 LPA + Performance Sales Incentives |
| Workplace Location | Sriram Gateway IT Park, Perungalathur, Chennai |
| Workplace Type | On-site (100% Work from Office) |
| Work Schedule | 5 Days/Week (2 Rotational Offs) in Rotational US Shifts |
| Transport Facility | Cab Facility Provided (within 25 km radius & shift timings) |
| Interview Mode | Face-to-Face Walk-In Only (No virtual interviews available) |
| HR Contact / Recruiter | Aries John (8618303184 / aries.john1@sutherlandglobal.com) |
2. Core Responsibilities & Workflow
+-----------------------------------------------------------------------------------------+
| KEY RESPONSIBILITIES |
+----------------------+------------------------------------------------------------------+
| Non-Voice Support | Manage premium US chat & email support for international customers|
| Customer Retention | Build relationship rapport & resolve account cancellation requests|
| Upselling & Revenue | Recommend upgrades, add-ons, & generate revenue on chat streams |
| SLA Compliance | Maintain high speed-to-resolution, CSAT score, & quality standards|
+----------------------+------------------------------------------------------------------+
3. Candidate Eligibility & Skill Profile
- Communication: Exceptional written English communication, fast typing speed, and active text-comprehension skills.
- Core Competencies: Strong persuasive skills, customer retention mindset, problem-solving, and conflict resolution capability.
- Joining Availability: Candidates must be willing to join within 7 days (Immediate Joiners).
- Shift Flexibility: 100% flexibility to work in 24/7 rotational night shifts (US business hours).
4. How to Apply
1.Connect with the Hiring Manager:
Reach out to HR Aries John via WhatsApp at 8618303184 or email your updated resume to aries.john1@sutherlandglobal.com.
2.Attend Face-to-Face Walk-In Interview:
Visit the campus directly for physical evaluation:
- Venue: Sutherland, A3 Building, Sriram Gateway IT Park, GST Road, Perungalathur, Chennai, Tamil Nadu – 600063.