Tata Communications Hiring Associate – Customer Service Operations | Chennai

Tata Communications Hiring Associate - Customer Service Operations | Chennai

TATA COMMUNICATIONS MEGA OFF CAMPUS DRIVE 2024 – OVERVIEW

  • Firm – Tata Communications
  • Position – Assistant Supervisor – Customer Service Operations
  • Qualification –Any Graduate
  • Expertise – 0-4 years
  • Location – Chennai/Mumbai
  • Wage- 3lpa -5lpa

TATA COMMUNICATIONS MEGA OFF CAMPUS DRIVE 2024 – ABOUT COMPANY

Tata Communications is a number one international telecommunications firm primarily based in Mumbai, India. Established in 1986, it’s a subsidiary of Tata Group. The corporate provides an intensive vary of communication and knowledge companies, together with voice, knowledge, cloud, mobility, safety, and collaboration options. Leveraging an unlimited community infrastructure, spanning the globe, Tata Communications gives seamless connectivity and digital options to companies, carriers, and shoppers worldwide. With a powerful deal with innovation and expertise, Tata Communications performs a significant function in enabling digital transformation and empowering companies to thrive within the linked world.

TATA COMMUNICATIONS MEGA OFF CAMPUS DRIVE 2024 – ASSISTANT MANAGER – CUSTOMER SERVICE OPERATIONS RESPONSIBILITIES

  • Supervise and information employees members, guaranteeing they perceive their roles and duties
  • Present route, suggestions, and assist to staff members.
  • Help in recruitment, hiring, and coaching of recent workers.
  • Deal with worker considerations, conflicts, and efficiency points in collaboration with increased administration.

Location: Chennai, India

Firm: Tata Communications

Broad define of the Position

  • Operational function that works below direct supervision, accountable for day-to-day customer support operations

Goal – Broad goal of the function

Measurement and Scope of Position – No. of direct experiences

Measurement and Scope of Position – Complete staff dimension

Minimal qualification & expertise

  • Graduate with 0-4 years of expertise

TATA COMMUNICATIONS MEGA OFF CAMPUS DRIVE 2024 – SKILLS REQUIRED

  • Customer Service Excellence: Distinctive customer support expertise to offer a constructive and passable expertise to Tata Communications’ clients.
  • Communication Expertise: Wonderful verbal and written communication expertise to work together successfully with clients by telephone, electronic mail, or chat.
  • Product Information: Purchase a radical understanding of Tata Communications’ services to help clients precisely.
  • Technical Aptitude: Fundamental technical data to offer primary troubleshooting help to clients with connectivity and repair-associated points.
  • Drawback-Fixing: Robust downside-fixing talents to research buyer inquiries and supply acceptable options promptly.

Different data/expertise

  • NIL

Key Duties

  • Keep each day actions and routines.
  • Guarantee SLA are achieved and work proactively to take care of the identical.

Technical Competencies

Information / Expertise

Communication Expertise


Job Section: Customer Service, Operations

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