Tata Communications—a global leader in digital ecosystem enablement across cloud, mobility, security, and network services—is hiring for the post of Customer Service Executive within its Customer Service Operations division in Chennai.
Job Profile Summary
- Company: Tata Communications
- Role: Customer Service Executive (Customer Service Operations)
- Location: Chennai, Tamil Nadu, India
- Employment Type: Full-time, Permanent
- Experience Required: 0 – 4 Years (Freshers & Experienced Candidates Eligible)
- Education Qualification: Any Graduate degree
Eligibility Criteria & Key Skills
| Parameter | Requirement |
| Education | Graduation in any discipline from a recognized university |
| Experience | 0 to 4 years of customer service or technical support experience |
| Problem-Solving | Strong diagnostic, analytical, and troubleshooting skills |
| Domain Awareness | Understanding of telecom, cloud, network services, or broad tech domain trends |
| Process Adherence | Ability to follow escalation protocols and maintain SLA benchmarks |
Key Roles & Responsibilities
- Customer Issue Ownership: Take full ownership of incoming customer queries and technical issues, driving them to resolution.
- System & Application Troubleshooting: Research, diagnose, and troubleshoot system, application, or network operational issues.
- SLA & Quality Adherence: Ensure strict adherence to Service Level Agreements (SLAs) while providing high-quality operational outcomes.
- Incident Escalation: Follow established operational procedures to escalate complex, unresolved issues to internal technical teams.
- Continuous Operations: Provide high-availability customer support in a fast-paced environment.
1.Update Resume:Highlight troubleshooting, SLA tracking, and technical skills.
Tailor your CV to emphasize problem-solving abilities, communication skills, and customer operations experience.
2.Submit Online Application:Apply via Tata Communications Careers Portal / LinkedIn.
Navigate to the Tata Communications career portal or LinkedIn job listing and submit your profile.
3.Complete Screening & Technical Rounds:Assess communication, domain knowledge, and problem resolution.
Participate in HR screening and technical interviews evaluating diagnostic capabilities and SLA understanding.