Tech Mahindra Walk-In Drive: Customer Support Associate (Voice Process)

Tech Mahindra, a global leader in digital transformation and business re-engineering, is hosting a walk-in recruitment drive for Customer Support Associates in Bengaluru. This is an excellent opportunity for both freshers and experienced professionals to join a major MNC in a dynamic voice process role.

Job Overview

Roles & Responsibilities

• Call Management: Efficiently handle incoming customer phone calls.
• Problem Solving: Address customer complaints and provide appropriate solutions or alternatives within set time limits.
• Documentation: Maintain detailed records of customer interactions, process accounts, and file necessary documents.
• Customer Satisfaction: Identify and assess customer needs to ensure high satisfaction levels.
• Information Accuracy: Provide valid and complete information using the company’s standard tools and methods.

Eligibility Criteria

• Education: Open to both Undergraduates and Graduates in any stream.
• Communication: Strong English communication skills are mandatory.
• Experience: Both freshers and those with up to 5 years of experience are eligible.
• Availability: Immediate joiners are preferred.
• Work Schedule: 5 days working week with rotational shifts and rotational offs.

Walk-In Interview Details

Contact HR Team:

• HR Ankit Pal: 7900521640
• HR Anushka: 9354011275
• HR Priya Kasana: 9084004134

Important Checklist for Interview

Candidates are required to carry the following documents:

1. Hard copy of your Resume.
2. Aadhar Card (Original and Photocopy).
3. All Educational Documents (Mark sheets/Certificates).