Tech Mahindra has announced a major recruitment drive offering 100 open positions for the role of International Voice Process Executive at its Electronic City Phase 2 campus in Bengaluru.
This full-time, permanent position is open to both freshers and experienced candidates looking for a career in global business process management.
1. Job Summary Table
| Parameter | Specification |
| Hiring Company | Tech Mahindra |
| Role Title | International Voice Process Executive |
| Work Location | Electronic City Phase 2, Bengaluru, Karnataka |
| Offered CTC Range | ₹3.0 LPA to ₹5.5 LPA (₹3,00,000 – ₹5,50,000 / year) |
| Total Vacancies | 100 Openings |
| Experience Requirement | 0 to 4 Years (Freshers & Experienced eligible) |
| Educational Qualification | HSC (12th) / Undergraduate / Any Graduate / Postgraduate |
| Shift Pattern | US Night Shift (5 Days Working, 2 Rotational Offs) |
| Transport Facility | Free Two-Way Cab Facility (Pick-up & Drop) |
2. Key Responsibilities
As an International Voice Process Executive, you will act as a primary customer support contact for US-based enterprise clients:
- Inbound Customer Support: Handle inbound calls from US-based customers with professionalism, courtesy, and high empathy.
- First-Call Resolution (FCR): Diagnose customer issues, answer service queries, and deliver precise solutions during initial calls to maintain high customer satisfaction (CSAT).
- Process Compliance: Adhere strictly to operational quality metrics, process guidelines, and daily call handling/productivity targets.
- CRM & System Documentation: Accurately document customer interactions, call logs, and ticket resolutions into standard CRM systems.
3. Eligibility Criteria & Preferred Candidate Profile
Qualifications & Background:
- Education: HSC (12th Pass), Diploma, Undergraduate, Graduate, or Postgraduate degree holders. Candidates currently pursuing regular full-time degree programs are not eligible.
- Experience: 0 to 4 years of customer support experience. Freshers with strong communication skills are encouraged to apply.
Mandatory Skills:
- Language Proficiency: Advanced/Fluent verbal English communication suitable for interacting with international clients.
- Shift Flexibility: Must be comfortable working in continuous US Night Shifts.
4. Interview Selection Rounds & HR Contact Details
The selection process consists of 3 direct evaluation steps:
+-------------------+ +-------------------+ +-------------------+
| HR Screening | ---> | VNA (Voice & | ---> | Operations / |
| Round | | Accent Assessment)| | Managerial Round |
+-------------------+ +-------------------+ +-------------------+
Direct Application Details:
- HR Manager: Diksha Vij
- HR Contact Number:
+91 9817870970 - Official Resume Submission Email:
DV001146744@techmahindra.com - Email Subject Format:
Application for International Voice Process - Bengaluru - [Your Name]