Tech Mahindra Work From Home – Multiple Positions

Tech Mahindra Work From Home

organization	Tech Mahindra
Post Name	1. Security Operations Center Analyst L2 2. Executive – Fraud Analyst 3. Customer Service Associate – Chat Support
Salary	INR 5 LPA
Experience	Freshers ( 0-2) Year
Batch	2018-2023
Job Location	WORK FROM HOME
Qualifications	Any 12TH/DIPLOMA/Graduation / Post Graduate

Tech Mahindra Hiring Key Responsibilities:

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

Key Performance Indicators:

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes
• Work collaboratively with the team

Tech Mahindra Hiring Qualifications

· A Bachelor’s degree from any stream if a Fresher

· Minimum HSC with a minimum of 1 year of relevant experience

· Passionate about customer care

· **Good typing skills**

· **Fluent in written and spoken English**

· Able to work well under pressure and under minimum supervision

· A fast learner who is able to work with set targets.

· Must be time flexible and able to work in a rotational shift system including holidays and weekends.

· International Non-voice Process.

· 24/7 shift (Graveyard shift included)

· 5 Days work (2 Days rotational off)

· Completely Work from the Office

· Office is in Bahadurpally, Hyderabad

Tech Mahindra Recruitment 2023 for Various posts customer service associates (chat support), security analyst, and executive posts. All legible and interested candidates can apply on or before (15-07-2023). Further information about the Tech Mahindra recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit, and all other details/ information about these posts is mentioned in details below. Before Applying the application read all the details carefully.

Tech Mahindra Work From Home.Handle all queries in a polite, professional mannerProbe and troubleshoot customer queries

Security Operations Center Analyst L2

Executive – Fraud Analyst

Customer Service Associate – Chat Support

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