Teleperformance Hiring Quality Analyst | Work From Home

Teleperformance Hiring Quality Analyst | Work From Home

Job Abstract

Monitor the calls of every advisor and supply instant suggestions to them in case of essential errors and non-critical errors. Decide whether or not the brokers preserve a pre-determined and acceptable degree of contact dealing with by monitoring and check contact analysis.

Job Description

  • Job Kind: Work From Home
  • Put up Title: Quality Analyst
  • Qualification: Graduate/Undergraduate
  • Expertise: Freshers Can Apply
  • Wage: Rs.29000 Per Month

Temporary description of place

(key function & tasks): Roles and tasks:
• Monitor the calls of every advisor and supply instant suggestions to them in case of essential errors and non-critical errors
• Decide whether or not the brokers preserve a pre-determined and acceptable degree of contact dealing with by monitoring and check contact analysis.
• Report contacts dealing with efficiency and statistics by monitoring and check contact analysis. Additionally share every day, weekly, and month-to-month experiences submitted to the Quality Assurance Supervisor.
• Can be duty to fulfill Quality associated service degree month-to-month
• Randomly monitor calls to make sure Consumer/TP requirements are maintained.
• Have to handle BAU, Enterprise intelligence audit and different compliance audits as per enterprise requirement
• Present common suggestions to workforce Members relating to the efficiency of the workforce and any problem that wants escalation.
• To work collectively as a workforce and obtain the targets set by shoppers
• Must be versatile and inspire the workforce at common intervals.

INFORMATION SECURITY:

• Perceive and Adjust to Data Safety Insurance policies and Procedures and report all safety incidents.
Key Talent Set:
• Good analytical abilities
• Capability to do multi-task
• Capability to work effectively in and promote a workforce surroundings
• Folks Administration abilities
• Good communication abilities are required.

Essential Competencies:

• Buyer Service
• Good analytical abilities
• Should be superb with knowledge illustration
• Should be superb with MS Excel
• Time Administration
• Capability to multi-task

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