Teleperformance (TP) is hiring for a Permanent Work from Home role supporting a leading E-Commerce brand. This is an excellent opportunity for candidates across India who prefer a remote setup and want to build a career in the customer experience industry.
Job Overview
Feature
Details
Company
Teleperformance (TP)
Role
Customer Service Associate
Process
Leading E-Commerce
Location
Remote (Work from Home)
Salary
₹16,000 (In-Hand Monthly)
Working Days
6 Days a Week
What You’ll Do: Key Responsibilities
As a remote representative for a major e-commerce platform, your day-to-day tasks will involve:
Multi-Channel Support: Handling customer queries effectively through Voice, Chat, and Email.
Order Management: Assisting customers with their orders, tracking shipments, and managing payments.
Post-Purchase Support: Processing returns, managing refunds, and resolving delivery issues.
Service Excellence: Ensuring a high-quality, “delightful” customer experience by providing quick resolutions.
Who Teleperformance is Looking For
TP is seeking motivated individuals who are tech-savvy and customer-oriented.
Requirements
Education: Minimum 12th Pass; Graduates are preferred.
Communication: Good verbal and written communication skills.
Technical Setup: Must have a stable internet connection and a dedicated quiet space for a WFH setup.
Troubleshooting: Basic knowledge of fixing minor system or internet connectivity issues.
Availability:Immediate joiners are highly preferred.
Why Join This Process?
Permanent Remote Work: No commute necessary; work from the comfort of your home anywhere in India.
Brand Exposure: Gain experience working for a top-tier E-Commerce brand.
Stability: Enjoy a stable monthly income and defined career growth paths within Teleperformance.
Since this is an E-Commerce process, be prepared for scenario-based questions like “How would you handle a customer whose refund is delayed?” or “How do you stay productive while working from home?” Demonstrating patience and a problem-solving mindset will be key to clearing the HR and Operational rounds!
