Teleperformance (TP) is hiring for a Permanent Work from Home role supporting a leading E-Commerce brand. This is an excellent opportunity for candidates across India who prefer a remote setup and want to build a career in the customer experience industry.
Job Overview
| Feature | Details |
| Company | Teleperformance (TP) |
| Role | Customer Service Associate |
| Process | Leading E-Commerce |
| Location | Remote (Work from Home) |
| Salary | ₹16,000 (In-Hand Monthly) |
| Working Days | 6 Days a Week |
What You’ll Do: Key Responsibilities
As a remote representative for a major e-commerce platform, your day-to-day tasks will involve:
- Multi-Channel Support: Handling customer queries effectively through Voice, Chat, and Email.
- Order Management: Assisting customers with their orders, tracking shipments, and managing payments.
- Post-Purchase Support: Processing returns, managing refunds, and resolving delivery issues.
- Service Excellence: Ensuring a high-quality, “delightful” customer experience by providing quick resolutions.
Who Teleperformance is Looking For
TP is seeking motivated individuals who are tech-savvy and customer-oriented.
Requirements
- Education: Minimum 12th Pass; Graduates are preferred.
- Communication: Good verbal and written communication skills.
- Technical Setup: Must have a stable internet connection and a dedicated quiet space for a WFH setup.
- Troubleshooting: Basic knowledge of fixing minor system or internet connectivity issues.
- Availability: Immediate joiners are highly preferred.
Why Join This Process?
- Permanent Remote Work: No commute necessary; work from the comfort of your home anywhere in India.
- Brand Exposure: Gain experience working for a top-tier E-Commerce brand.
- Stability: Enjoy a stable monthly income and defined career growth paths within Teleperformance.
Since this is an E-Commerce process, be prepared for scenario-based questions like “How would you handle a customer whose refund is delayed?” or “How do you stay productive while working from home?” Demonstrating patience and a problem-solving mindset will be key to clearing the HR and Operational rounds!
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