Global BPO powerhouse Teleperformance (TP) has opened urgent off-campus applications for Customer Support Executives (Voice Process). This 100% Work from Home (WFH) position is specifically seeking candidates fluent in Gujarati to handle inbound customer service inquiries, product resolutions, and account queries for major enterprise clients.
Open to both freshers and experienced candidates across India, this drive offers an expedited hiring pipeline with immediate joining options. Candidates who possess their own desktop/laptop setup and strong regional communication skills can secure a stable remote job with one of the world’s leading business services brands.
As a Voice Customer Support Specialist, you will manage live customer calls and ensure high First Contact Resolution (FCR):
Inbound Voice Support: Receive customer inquiries and deliver prompt, courteous resolutions across product or service issues.
Returns & Claims Processing: Assist customers with processing product refunds, scheduling replacements, or routing hardware repair tickets based on specific SOPs.
Customer Care Quality: Maintain high levels of empathy, professionalism, and call clarity while adhering to corporate quality metrics.
Compliance & Logging: Record call details accurate to internal ticketing tools and install necessary EDR (Endpoint Detection and Response) security software.
Eligibility Criteria & Assessment Benchmarks
Teleperformance evaluates applicants using structured linguistic, system, and psychometric standards:
Core Qualifications & Language Skills
Linguistic Mix: Fluent verbal command of Gujarati is mandatory. Candidates should also possess functional English (verbal understanding and speaking) and conversational Hindi (preferred).
Education: Open to both Undergraduates and Graduates from any stream.
Technical Workspace Requirements (Mandatory)
Processor: Intel Core i5 (8th Gen or above) / equivalent AMD processor.
RAM & OS: Minimum 8 GB RAM running on Windows 10 or above.
Connectivity: Minimum 20 Mbps symmetrical upload and download speed.
Hardware & Backup: Built-in/External Webcam and a power backup (UPS/Inverter) for both PC and router.
Security: Willingness to install required EDR monitoring tools on the system.
Assessment Performance Thresholds
Typing Benchmark: Minimum 25 WPM with 85% accuracy.
