Teleperformance (TP) is conducting an urgent hiring drive for Customer Support Representatives at their Electronic City, Bengaluru office. This on-site, full-time voice role offers immediate joining with offer letters rolled out within one week.
Job Profile & Overview
- Company: Teleperformance (TP)
- Role: Customer Support Representative (Voice Process)
- Location: Electronic City, Bengaluru, Karnataka (On-site)
- Employment Type: Full-Time, Permanent
- Experience Required: 0 – 1 Year (Freshers & Experienced Eligible)
- Compensation: ₹24,000 CTC/month (Approx. ₹19,000/month Take-Home Salary)
- Work Schedule: 6 Days Working | Rotational Shifts
- Joining: Immediate Joiners Preferred (Offer rollout within 1 week)
Eligibility Criteria & Key Skills
| Parameter | Requirement |
| Education Qualification | Any Graduate or Undergraduate |
| Target Candidates | Freshers and experienced customer support professionals |
| Communication Skills | Good verbal and written English communication skills |
| Technical Capabilities | Basic computer knowledge and system navigation |
| Operational Flexibility | Open to working 6 days a week in rotational shifts |
Key Roles & Responsibilities
- Inbound/Outbound Query Resolution: Answer incoming customer calls and handle inquiries, complaints, and service requests promptly.
- Customer Service Excellence: Deliver polite, professional, and efficient support aligned with client guidelines.
- Call Logging & Record Keeping: Accurately log interaction details, resolutions, and customer updates into the CRM system.
- Adherence to Quality Targets: Maintain adherence to process protocols, target Average Handling Time (AHT), and quality metrics.
- Teamwork & Escalation: Collaborate with team leads and escalate complex queries when necessary.
1.Update Resume:Emphasize verbal communication skills and customer service orientation.
Tailor your CV highlighting relevant customer support, telecommunication, or problem-solving experience.
2.Submit Resume & Contact HR:Email mamidi.neha@teleperformancedibs.com or call 8008325085.
Send your CV directly to HR Executive Neha via email or contact her for instant interview scheduling.
3.Attend Interview Rounds:Complete telephonic/in-person HR screening & voice assessments.
Participate in evaluation rounds evaluating verbal clarity, active listening, and situational adaptability.