Global customer experience leader TP has launched an off-campus hiring drive for Customer Service Representatives to support India’s top e-commerce campaign. This full-time position is an official Permanent Work From Home opportunity, enabling eligible professionals across India to deliver world-class support from the comfort of their homes.
The recruitment cell is prioritizing immediate joiners who possess strong language skills, a customer-first mindset, and the required technical infrastructure to deploy enterprise-grade customer workflows remotely.
Job Drive Overview
Attribute
Details
Hiring Organization
TP
Associated Client
India’s Top E-Commerce Company
Role Title
Customer Service Representative
Job Location
Permanent Work From Home (India)
Campaign Model
Voice Process
Compensation Package
₹2.20 Lakh Per Annum (LPA)
Work Schedule
6 days per week
Joining Status
Immediate Joiners Highly Preferred
Key Responsibilities
As a Customer Service Representative, you will operate on the frontlines of digital customer care:
Voice Support: Manage real-time inbound/outbound calls assisting users on the e-commerce platform.
Issue Resolution: Address queries regarding order tracking, payouts, refunds, and platform navigation promptly.
Service Quality: Maintain high customer satisfaction metrics by resolving issues accurately while adhering to strict communication protocols.
Core Requirements & Mandatory Tech Infrastructure
To clear the technical validation protocol managed by the campus recruitment cell, candidates must satisfy both language and hardware benchmarks:
Linguistic Capabilities
Bilingual Fluency: Exceptional verbal communication skills in both English and Hindi are mandatory to handle national client interactions.
System Specifications
Applicants must possess a private home workstation meeting or exceeding these metrics to ensure strict operational uptime:
Processor: Intel Core i5 (8th Generation or above).
Memory & OS: Minimum 8 GB RAM running on Windows 10 or above.
Connectivity: A reliable, dedicated internet connection with a minimum speed of 20 Mbps.
Peripherals: A high-definition Web Camera and a dedicated noise-canceling Headset are mandatory.
Power Redundancy: A dedicated UPS Backup system to prevent dropouts during power outages.
Security Compliance: Mandatory Endpoint Detection and Response (EDR) software installation on the system.
How to Apply
The campus talent acquisition team is actively processing applications online:
Prepare your resume, making sure to highlight your bilingual fluency (English/Hindi) and confirmation of the system specifications listed above.
Submit your profile directly through the online job board using the Easy Apply channel to initiate an immediate screening loop.
