Teleperformance (TP), a global leader in outsourced digital integrated business services, is hiring Customer Support Executives for a Telecom Voice Process at AMBIT IT Park, Ambattur, Chennai.
This full-time on-site role offers a Fixed Day Shift (9:00 AM – 6:00 PM), open to freshers and experienced candidates with mandatory regional language fluency in Malayalam or Kannada.
📅 Job Overview & Highlights
| Parameter | Details |
| Company Name | Teleperformance (TP) |
| Position Title | Customer Support Executive (Telecom Process) |
| Work Location | AMBIT IT Park, Ambattur, Chennai, Tamil Nadu, India |
| Work Mode | Full-Time, On-site |
| Shift Timings | Fixed Day Shift (9:00 AM – 6:00 PM) |
| Working Days | Monday to Saturday (Sunday Fixed Weekly Off) |
| Salary / Inhand Pay | • Malayalam Process: ₹19,000 Inhand / month • Kannada Process: ₹21,000 Inhand / month (approx. ₹2.5 LPA) |
| Recruitment Fee | ₹0/- (TP NEVER charges fees for interviews or hiring) |
💼 Key Responsibilities
- Voice Support Handling: Manage inbound/outbound customer interactions for a major telecom process professionally.
- Query Resolution: Address customer inquiries, troubleshoot issues, and provide accurate, timely resolutions.
- Customer Satisfaction: Maintain high service quality standards, empathetic communication, and professional phone etiquette.
- Collaboration: Work effectively within team targets and adhere to operational guidelines.
🎓 Eligibility Criteria & Required Skills
1. Educational Qualification & Experience
- Graduation is Mandatory (Any Bachelor’s Degree).
- Freshers are applicable, though candidates with a minimum of 6 months of customer support experience are preferred.
- Immediate joiners are highly preferred.
2. Mandatory Language Fluency
- Fluency in Malayalam OR Kannada (plus good English communication skills).
📝 Important Walk-In / Application Instruction
- ⚠️ Mandatory Note for Resume: If attending walk-ins or applying, you must explicitly mention “HR Puja” on your resume as a referral reference.