Triple Hiring US Healthcare Call Center Representative (Remote)

February 16, 2026 CareersTN

Company: Triple
Job Role: US Healthcare – Call Center Representative
Job Type: Full-Time
Work Mode: Remote (India)
Applicants: 100+ already applied
Review Timeline: Approx. 1 week

Triple is hiring experienced professionals for a US Healthcare Call Center Representative role. This is a full-time remote job supporting US-based clients, ideal for candidates with strong customer service experience and the ability to work in US night shifts.

About Triple

Triple is a global remote work solutions company that helps small and medium-sized businesses in North America build high-performing remote teams.

Triple is known for:

Recruiting the top 1% of industry professionals
Providing in-depth training for peak performance
Delivering strong account management and operational excellence

The company focuses on Clients, People, and Planet, ensuring ethical and sustainable remote work practices.

Job Summary – US Healthcare Call Center Representative

This role involves providing excellent customer support to US-based healthcare clients through calls, emails, and chat. You will handle customer inquiries, resolve issues, document interactions, and ensure high customer satisfaction while working independently in a remote environment.

Key Responsibilities

Communicate with customers via phone, email, and chat
Handle inquiries with empathy, professionalism, and active listening
Resolve customer issues with a first-contact resolution approach
Maintain accurate records in the CRM system
Analyze complex problems and provide effective solutions
Follow company policies, healthcare regulations, and data privacy standards
Participate in continuous training and skill development
Collect customer feedback and report recurring issues
Collaborate with team members to improve service quality

Required Skills

Strong customer support and customer experience skills
Excellent verbal and written communication skills
Problem-solving and analytical abilities
Ability to multitask in a fast-paced environment
Experience with CRM systems and contact center tools
Ability to work independently in a remote setup

Educational Qualification & Experience

Bachelor’s degree or higher (preferred)
Experience handling US-based customers is mandatory
Prior healthcare or call center experience is a strong advantage

Work Schedule (US Shifts – Mandatory)

Candidates must be willing to work rotational US night shifts:

Eastern Time: 6:30 PM – 3:30 AM IST
Pacific Time: 9:30 PM – 6:30 AM IST

Logistical / Technical Requirements

To be eligible, candidates must have:

Quiet and well-lit home workspace
Laptop with minimum 8GB RAM & i5 (8th Gen) processor
720p webcam and quality headset
Reliable internet connection (minimum 100 Mbps)
Smartphone

How to Apply

Interested candidates can apply using the Easy Apply option on the official job platform where this position is listed.
Ensure your resume highlights:

US customer support experience
CRM knowledge
Night shift readiness

Important Note

This role is fully remote but requires strict adherence to:

US shift timings
Technical and infrastructure requirements

Candidates should review all details carefully before applying.

Conclusion

The US Healthcare Call Center Representative role at Triple is an excellent opportunity for experienced professionals seeking a stable remote job with global exposure. If you have handled US clients and can work night shifts, this role offers strong career growth in a professional remote work environment.

Apply Now

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Triple Hiring US Healthcare Call Center Representative (Remote) – Apply Online