Are you looking to build a career with a Fortune 500 global logistics leader? UPS (United Parcel Service) has officially opened applications for the position of GBS Preferred Customer Associate at its corporate office in Chennai, Tamil Nadu.
This full-time, permanent position (CDI) is an excellent opportunity for individuals with strong communication skills who want to specialize in high-end B2B client management and resolution support. If you are looking to join a highly rewarding work culture that fosters professional growth and inclusivity, this role offers an ideal environment to elevate your career.
Job Drive Overview
Attribute
Details
Hiring Organization
UPS (United Parcel Service)
Role Title
GBS Preferred Customer Associate
Job ID
R26017645
Job Location
Chennai, India (600116)
Department
Customer Service
Employment Type
Full-Time, Permanent (en CDI)
Posted Date
July 10, 2026
Key Roles & Responsibilities
As a GBS Preferred Customer Associate at UPS, you will handle direct account management and provide an exceptional corporate service experience:
Account Ownership: Provide a dedicated, one-to-one customer service experience for premium UPS Preferred accounts.
Issue Resolution: Analyze, investigate, and resolve complex account problems, package tracing issues, and shipment claim inquiries.
End-to-End Tracking: Maintain complete ownership of customer situations from the initial log until a final resolution is reached, including performing structured follow-ups and necessary outbound client calls.
Cross-Functional Collaboration: Build and support strong working relationships with core internal departments, including Billing, Delivery Information, and Ground Operations.
Required Skills & Eligibility Criteria
UPS welcomes applicants who meet the following core education and skill benchmarks:
Minimum Qualification: High school diploma, GED, or an international equivalent.
Communication Depth: Strong verbal and written English communication skills are essential to manage corporate accounts.
Analytical Skills: Strong problem-solving and critical-thinking abilities to debug shipment bottlenecks.
Experience Advantage: Previous experience in a dedicated customer service or client support role is preferred but not mandatory.
How to Apply Online
The application window is currently active on the official corporate platform. To apply:
Update your professional resume, ensuring it highlights your communication strengths, problem-solving skills, and any client-handling experience.
Visit the official UPS Careers Portal.
Search for the position using the unique Job ID R26017645.
Select your language preference from the options available on the top right of the landing page, fill out the recruitment application questionnaire, and submit your profile.
