Velocity Global is Hiring Customer Care Associate - Work From Home

Velocity Global provides essentially the most unified, tech-enabled, and customer support-pushed world workforce administration, making certain clean, dependable operations throughout international locations, roles, and workforce varieties so companies can navigate complexity with confidence, ship sturdy outcomes, and keep forward. We assist you develop your online business into new markets with out the complexity of organising entities. We rent, pay, and handle your workforce throughout 185+ international locations with our AI-powered world Workforce Know-how platform.

We’re searching for a Customer Care Associate (Tier 1 Assist) to affix our rising Global Supply Heart workforce. This workforce is a shared companies division of Velocity Global, offering 24/5 assist to our shoppers and inner groups. This full-time function focuses on delivering distinctive buyer care, and offering excessive-high quality service to shoppers. It provides a chance to have interaction with shoppers and improve their expertise via downside-fixing and collaboration. This place is ultimate for somebody obsessed with consumer assist. This distant function experiences to the Customer Care Supervisor.

You Will:

Be the primary level of contact for consumer inquiries, making certain tier 1 assist and problem decision.
Handle inner and exterior communication via the case administration platform, collaborating with workforce members for environment friendly workflow.
Resolve consumer points, escalating to specialist groups as wanted.
Ship excessive-high quality service aligned with Service Stage Agreements (SLAs).
Replace consumer tickets throughout the case administration platform, making certain immediate escalation when wanted.
Analysis consumer questions and situations, presenting clear options to each shoppers and firm companions.
Present steerage on payroll, bills, and HR-associated queries.
Analyze knowledge from a number of sources to ship concise insights to shoppers and groups.
Collaborate throughout service strains to supply fast problem decision.
Improve consumer satisfaction by reviewing previous interactions, making suggestions, and implementing options to enhance service.
Replace Velocity Global’s inner information administration instruments.
Preserve experience in worldwide employment and payroll.
Display flexibility to work rotational shifts, together with early mornings, late evenings, and public holidays.

You Have:

Bachelor’s diploma or equal certification.
Minimal 1 12 months of expertise in a customer support function or comparable, offering transactional and repair-primarily based consumer assist.
Expertise working throughout totally different time zones, ideally in a 24/5 assist setup.
Familiarity with ticket administration techniques and case-monitoring instruments.
Proficiency in English (verbal and written).
Tech-savvy, with expertise utilizing Microsoft Workplace, Google Suite, and different digital instruments.
Robust analysis, organizational, and downside-fixing expertise.
A consultative, consumer-targeted strategy to communication.
Expertise with creating optimistic consumer experiences.
Curiosity in worldwide enterprise and employment.

#LI-Distant

We’re devoted to fostering variety and inclusion throughout our group, embracing the wealthy tapestry of cultures, backgrounds, and views that our world workforce brings collectively in workplaces world wide. Velocity Global is an Equal Alternative Employer dedicated to empowering people from all walks of life to realize their skilled objectives with us, no matter race, faith, gender, gender id, being pregnant, incapacity, sexual orientation, age, nationwide origin, citizenship standing, or genetic data. We actively search and encourage purposes from various candidates, together with these with disabilities, and supply lodging all through the choice course of upon request.

Velocity Global provides a spread of advantages tailor-made to the situation and kind of function. A common advantages overview is under:

Versatile Time Off + Parental Depart
Well being and Dental Insurance coverage (the place relevant)
Retirement Financial savings + Worker Incentive Plan
WFH Stipend
Firm Bonus + Spot Bonuses

Apply Now

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Velocity Global is Hiring Customer Care Associate – Work From Home

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