Walk-In Interview: Customer Support Executive (Non-Voice) at IntouchCX, Bengaluru

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IntouchCX is conducting a walk-in recruitment drive offering 100 openings for International Chat and Email Support Associates at their Electronic City campus in Bengaluru. This role is open to both freshers and experienced candidates seeking immediate placement in a non-voice customer service environment.

Walk-In Drive Details

AttributeDetails
DatesAugust 27 – September 21 (Monday to Friday only; no walk-ins on Sat & Sun)
Timing9:30 AM – 3:00 PM
VenueIntouchCX, 92/1B, Electronic City Phase I, Konappana Agrahara, Bengaluru, Karnataka 560100
HR ContactSamuel / Sam (7406215123 / 8147091053)
Emailruivah.samuel@intouchcx.com

Job Overview

CategoryDetails
RoleCustomer Support Executive – International Non-Voice (Chat & Email)
CompanyIntouchCX
Salary₹2.5 – ₹3.5 Lakhs P.A.
Total Openings100
Shift TimingsRotational Night Shifts & Weekend Shifts
LocationElectronic City Phase I, Bengaluru (On-site)
Employment TypeFull-Time, Permanent

Eligibility Criteria

  • Education: Any Graduate or Undergraduate (Graduation not mandatory).
  • Experience: Freshers to candidates with up to 5 years of experience (0–5 Yrs).
  • Skill Requirements:
    • Excellent written English communication.
    • Typing speed of 30+ WPM with high accuracy.
    • Basic computer literacy and ability to work across multiple software applications simultaneously.
  • Shift Flexibility: Must be comfortable working night shifts and rotational weekends.

Key Responsibilities & Perks

Responsibilities

  • Address customer inquiries promptly via live chat and email channels.
  • Manage multiple concurrent non-voice interactions efficiently.
  • Escalate complex issues to designated internal teams while keeping precise records.
  • Meet key metrics for quality, productivity, and customer satisfaction (CSAT).

Perks & Benefits

  • Free Food provided at the office.
  • Two-Way Cab Transportation provided for employees residing within the hiring radius.
  • Structured career pathing and learning opportunities.

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