Zapier is Hiring Freshers – Technical Support Specialist | Work From Home

Zapier Work From Home Recruitment Particulars :
Firm Web sitezapier.com
FirmZapier make money working from home
RolesTechnical Support Specialist
QualificationBachelor diploma
LocationDistant
Work Expertise0-3 years
Wage3 lpa-5 lpa

Hello there!

We’re on a mission to democratize automation and we’re rising our workforce of Technical Support Specialists throughout our Support Crew. We’re in search of somebody technical and buyer-centered who loves working in Support to hitch our workforce to assist clients remedy difficult technical issues and use automation to its fullest.

If the concept of serving to individuals unlock time by optimizing their workflows appeals to you, then learn on…

Please observe that our utility course of is extra thorough than most corporations and even requires you to construct a Zap. This is important as it is going to present that you’re both aware of Zapier, or are in a position to shortly construct technical proficiency. At Zapier, functions matter greater than your resume so please take care when finishing the applying!

About You:

  • You’re extremely expert in technical buyer assist. We’re in search of no less than 2 years expertise in tech assist within the SaaS trade, and you’re keen on your craft! Even higher you probably have earlier expertise troubleshooting APIs and automation.
  • You’re extremely productive and also you convey your A-recreation to the queue day-after-day. Serving to clients will get you excited and also you’re captivated with discovering methods to enhance your expertise and the way we function to drive productiveness.
  • You’re all the time in search of methods to degree up your data and expertise.  you produce larger high quality work by placing within the reps. You discover methods to degree up your Zapier expertise and data to empower you to excel within the queue.
  • You retain it easy. Support at Zapier is completely different from different software program corporations. It is not the identical questions time and again, and it typically entails researching the technical nuances of the apps we assist. You acknowledge this complexity, however you don’t overcomplicate it.
  • You are persistent. You’re keen on the chance to resolve new issues day-after-day for our clients. In instances the place the client runs into a difficulty you suppose we should always resolve, you advocate for decision with the suitable Construct Crew. Whenever you don’t know the reply to a query, you don’t spin your wheels — as a substitute, you utilize your assets and ask for assist, which helps you be taught!
  • You’re keen on doing issues effectively. At Zapier, the work you do has excessive influence on the enterprise. We imagine in techniques and processes that allow us scale our influence.
  • You are empathetic to clients and might simply put your self of their footwear. You notice that not everybody has the identical ability set and that sensible individuals generally make errors. You make clients really feel empowered after interacting with assist.
  • You’re keen on to put in writing. Virtually every thing at Zapier is executed by way of written communication (each with clients and between teammates).
  • You’re extremely accountable to outcomes. Whether or not it’s your individual metrics, workforce-huge metrics, or a undertaking or job, you’re centered on driving constructive outcomes.
  • You’re a champion of change. You perceive the altering panorama of tech and the significance of responding as wanted. You are taking change in stride, and also you assist your teammates via change too.
  • You set your individual course. At Zapier, we now have fast workforce conferences and one-on-ones each week, after which we go make issues occur. You thrive in an atmosphere the place you could have route however can name the photographs to do proper by the purchasers and our workforce.

Issues You’ll Do:

  • Zapier is a quick-rising, and distant-first firm, so you will seemingly get expertise on many alternative initiatives throughout the group. That mentioned, listed below are some belongings you’ll in all probability do:
  • Assist clients by way of chat and electronic mail to make sure they’ve the very best expertise doable, troubleshooting their issues and answering their questions.
  • Assist clients throughout each Paid Support and Premier Support Groups. We’re in search of versatile workforce members who may also help the place our clients want us most.
  • Zapier Support is a quick-paced, excessive-quantity atmosphere, and you may work to satisfy (and hopefully exceed) particular person efficiency targets in areas together with common deal with time, chat escalation charges, and CSAT
  • Assist your teammates by answering questions in Slack when somebody is caught.
  • Sharing data via lightning talks and Slack updates to assist your workforce members be taught new issues.
  • Contribute to strategic initiatives comparable to serving to to hone our digital assistant content material, analyzing knowledge and making suggestions about areas of the product we have to repair for our clients, and advocating for bug fixes with our Integration High quality Crew.

When You’ll Do Them:

Working days are aligned to Americas time zones, Mon – Fri, and also you have to be obtainable for one of many following schedules that cowl Zapier’s core enterprise hours. When filling out the job app, you possibly can choose which works finest and we’ll do our greatest to accommodate your desire.

  • 1:30 PM – 9:30 PM IST // 3:00 AM – 11:00 AM EST
  • 4:30 PM – 12:30 AM IST // 6:00 AM – 2:00 PM EST
  • 7:00 PM – 2:00 AM IST // 8:30 AM – 4:30 PM EST
  • 10:30 PM – 6:30 AM IST // 12:00 PM – 8:00 PM EST

#LI-India #LI-Distant

Find out how to Apply

At Zapier, we imagine that various views and experiences make us higher, which is why we now have a non-commonplace utility course of designed to advertise inclusion and fairness. We’re in search of the very best match for every of our roles, no matter the kind of corporations in your background, so we encourage you to use even when your expertise and experiences don’t precisely match the job description. All we ask is that you just reply just a few in-depth questions in our utility that will usually be requested initially of an interview course of. This helps velocity issues up by letting us get to know you and your skillset a bit higher proper out of the gate. Please make sure to reply every query; the resume and CV fields are non-obligatory.

Schooling is not a requirement for our roles; nonetheless, if you happen to obtain a suggestion, you will have to incorporate your most up-to-date academic expertise as a part of our background test course of.

After you apply, you will hear again from us—even when we don’t see a direct match with our workforce. In reality, all through the method, we attempt to by no means go greater than seven days with out letting you realize the standing of your utility. We all know we’ll make errors every now and then, so if you happen to ever have questions on the place you stand or concerning the course of, simply ask your recruiter!

Zapier is an equal-alternative employer and we’re excited to work with gifted and empathetic individuals of all identities. Zapier doesn’t discriminate based mostly on somebody’s identification in any side of hiring or employment as required by legislation and in step with our dedication to Variety, Inclusion, Belonging and Fairness. Our code of conduct gives a beacon for the sort of firm we attempt to be, and we have fun our variations as a result of these variations are what enable us to make a product that serves a worldwide person base. Zapier will contemplate all certified candidates, together with these with prison histories, in line with relevant legal guidelines.

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