Zoho Corporation has officially announced job openings for the role of Technical Support Engineer. This full-time opportunity is open for candidates looking to launch or grow their career in customer support and technical trouble-shooting at a leading global SaaS company.
Job Summary
| Field | Details |
| Company Name | Zoho Corporation |
| Role | Technical Support Engineer |
| Job Type | Full-Time |
| Industry | Technology / SaaS |
| Job Locations | Chennai, Salem, Coimbatore, Tirunelveli, Madurai |
| Work Shift | Night Shift (Rotational/Flexible) |
Key Responsibilities & Job Description
As a Technical Support Engineer at Zoho, your main duties will include:
- Voice Support: Providing clear inbound and outbound telephone support to both international and domestic customers.
- Customer Engagement: Building strong rapport with customers through clear, confident, and empathetic communication.
- Problem Resolution: Driving high customer satisfaction through First Time Resolution (FTR).
- Cross-functional Collaboration: Partnering with core technical teams to resolve complex product issues faster.
- Content Improvement: Working with the technical content team to spot gaps and update the online help modules.
Key Requirements & Eligibility
- Excellent verbal communication skills in English.
- Customer-centric mindset with strong problem-solving abilities.
- Willingness to work night shifts.
- Open to working from any of the official Zoho locations across Tamil Nadu: Chennai, Salem, Coimbatore, Tirunelveli, or Madurai.
How to Apply
Interested candidates can apply directly through Zoho’s official careers portal.
- Visit the official Zoho Careers page.
- Search for the Technical Support Engineer position.
- Click on I’m Interested and complete your application form.