Zoho Corporation has officially announced job openings for the role of Technical Support Engineer. This full-time opportunity is open for candidates looking to launch or grow their career in customer support and technical trouble-shooting at a leading global SaaS company.
Job Summary
Field
Details
Company Name
Zoho Corporation
Role
Technical Support Engineer
Job Type
Full-Time
Industry
Technology / SaaS
Job Locations
Chennai, Salem, Coimbatore, Tirunelveli, Madurai
Work Shift
Night Shift (Rotational/Flexible)
Key Responsibilities & Job Description
As a Technical Support Engineer at Zoho, your main duties will include:
Voice Support: Providing clear inbound and outbound telephone support to both international and domestic customers.
Customer Engagement: Building strong rapport with customers through clear, confident, and empathetic communication.
Problem Resolution: Driving high customer satisfaction through First Time Resolution (FTR).
Cross-functional Collaboration: Partnering with core technical teams to resolve complex product issues faster.
Content Improvement: Working with the technical content team to spot gaps and update the online help modules.
Key Requirements & Eligibility
Excellent verbal communication skills in English.
Customer-centric mindset with strong problem-solving abilities.
Willingness to work night shifts.
Open to working from any of the official Zoho locations across Tamil Nadu: Chennai, Salem, Coimbatore, Tirunelveli, or Madurai.
How to Apply
Interested candidates can apply directly through Zoho’s official careers portal.
Visit the official Zoho Careers page.
Search for the Technical Support Engineer position.
Click on I’m Interested and complete your application form.
