Are you looking to launch or grow your career in customer support?
Hitachi Energy is now hiring a Customer Connect Specialist who will act as the first point of contact for customer inquiries and provide Level 1 (L1) technical support. If you’re passionate about helping others and have strong communication skills, this role could be your next big opportunity.
🔍 About the Role: What is a Customer Connect Specialist?
As a Customer Connect Specialist, you’ll play a critical role in ensuring a smooth customer experience by handling inquiries through phone, email, live chat, and other digital platforms. You’ll support global teams and assist in troubleshooting and issue resolution.
Customer Connect Specialist jobs, L1 support role, customer service careers, technical support job, Hitachi Energy jobs
💼 Key Responsibilities
- Act as the primary contact point for all customer inquiries.
- Deliver first-level technical support (L1) and escalate complex issues when needed.
- Communicate professionally across various channels including email, calls, and live chat.
- Log all customer interactions and solutions accurately.
- Assist with real-time troubleshooting during critical customer operations.
- Ensure all activities follow internal policies and global standards.
🧠 Your Skills & Experience
To be successful in this role, here’s what you’ll need:
- Education: Diploma or Bachelor’s degree in Electrical Engineering / Science.
- Experience: 1-2 years in a customer support or helpdesk environment.
- Skills: Strong communication, interpersonal skills, multitasking, and organizational abilities.
- Languages: Proficiency in English is mandatory. Knowing any other international language is a bonus.
- Tech Savvy: Basic knowledge of Power BI and Power Apps will give you an edge.
🌐 Why Join Hitachi Energy?
Hitachi Energy is a global leader in power and automation technologies, known for its inclusive work culture and innovation-driven environment. Working here means you’ll contribute to sustainable energy solutions while growing your career in an impactful way.
🚀 How to Apply?
📩 Apply online today through the official Hitachi Energy careers page or job portals like LinkedIn, Naukri, or Indeed.
Don’t miss this chance to become a part of one of the world’s most respected energy tech companies. If you’re someone who loves solving problems and delivering exceptional customer service, this is the perfect L1 support job for you.
Whether you’re an early-career professional or someone with a few years of experience, this Customer Connect Specialist job at Hitachi Energy offers a fantastic opportunity to grow in the tech support field.
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