Wipro Limited, a global leader in technology services and consulting, is hiring for the role of Processor in Chennai. This role is ideal for candidates with experience in Mortgage Active / Default Servicing who are looking to grow their career in a reputed multinational organization.
🏢 Company Name
Wipro Limited
📍 Job Location
Chennai, Tamil Nadu
📅 Job Posting Date
15th December 2025
💼 Job Title
Processor
🧾 Role Purpose
The primary purpose of this role is to provide effective operational and technical support to the process, resolve client issues directly or through escalation, and ensure adherence to defined process SLAs, quality standards, and customer satisfaction metrics.
🧠 Key Responsibilities
🔹 Process & Customer Support
Manage transactions as per defined quality and process standards
Handle incoming client requests via calls and emails professionally
Accurately document customer details and issue descriptions
Track, record, and resolve client queries using internal systems
Resolve issues within agreed SLAs and escalate critical issues when required
Maintain and update internal knowledge bases and self-help documentation
🔹 Client Interaction & Issue Resolution
Diagnose client issues and guide users through step-by-step solutions
Assist clients in navigating product features and menus
Provide alternative solutions when applicable to retain client trust
Ensure complete and accurate documentation of all interactions
Follow up with clients to ensure resolution and SLA compliance
🔹 Learning & Capability Building
Participate in product and process training programs
Stay updated with product features, changes, and enhancements
Collaborate with team leaders to identify training needs
Continuously upgrade skills through self-learning initiatives
📊 Performance Metrics
Performance Area
Measurement Criteria
Process
Cases resolved per day, SLA compliance, quality scores, customer feedback
Self-Management
Productivity, efficiency, attendance, training completion
🧩 Mandatory Skills
Mortgage (Active / Default Servicing) – Mandatory
Strong communication skills (verbal & written)
Problem-solving and analytical skills
Ability to work in a fast-paced, SLA-driven environment
🎓 Eligibility Criteria
Relevant experience in mortgage servicing processes
Ability to handle customer queries via calls and emails
Willingness to work in structured process environments
🌍 About Wipro
Wipro Limited (NYSE: WIT) is a leading technology services and consulting company with over 230,000 employees across 65+ countries. Wipro partners with clients worldwide to deliver innovative digital transformation solutions across consulting, engineering, design, and operations. The company empowers employees to reinvent their careers while building sustainable, future-ready businesses.
🚀 Why Join Wipro?
Work with a globally recognized IT services leader
Opportunity to grow in mortgage and financial services domain
Strong learning and training ecosystem
Process-driven environment with clear career progression
Purpose-driven organization focused on reinvention
🔔 Important Note
Wipro follows a fair, transparent, and merit-based hiring process and does not charge any fees at any stage of recruitment.
