Revolut, a global financial super-app with over 70 million customers, is hiring Support Specialists (Retail) for its Customer Support team in India. This is a 100% remote, full-time position focused on providing high-quality assistance to global users via digital channels.
As a Support Specialist, you will be the primary point of contact for retail users, resolving complex queries around spending, saving, investing, and international currency exchange.
Job Overview
Category
Details
Company
Revolut
Role
Support Specialist (Retail)
Location
Remote (Work from Home, India)
Employment Type
Full-time, Permanent
Shifts
24/7 Operations (Includes fully compensated night and weekend shifts)
Key Responsibilities
Multi-Channel Support: Deliver an exceptional customer experience via in-app live chat, phone, and email.
Issue Resolution: Take end-to-end ownership of customer issues, guiding users through financial features while ensuring their accounts remain secure.
Cross-Border Collaboration: Work closely with international product and technical teams to escalate bugs and improve user experience.
Brand Representation: Represent Revolut’s tone of voice and values in every digital interaction online.
Eligibility & Qualifications
Education & Experience:
Degree: A completed Bachelor’s degree is mandatory (Candidates must be able to provide at least a provisional graduation certificate).
Experience: Minimum 18+ months of experience in a customer service environment.
Language: Near-native fluency in English (C1 level or higher) with excellent written and verbal communication skills.
Core Competencies:
Problem Solving: Analytical mindset with great numeracy, IT skills, and an independent approach to troubleshooting.
Soft Skills: High level of empathy, attention to detail, and a customer-first attitude.
Flexibility: Highly self-motivated team player comfortable with shifting schedules.
Preferred (Nice to Have):
Fluency in additional foreign languages.
Prior customer service experience specifically in the Telecom or Retail BPO sectors.
Crucial Anti-Scam Notice for Applicants
Revolut explicitly flags that recruitment scams are on the rise. Keep these official guidelines in mind:
Official Channels Only: Only apply through the official Revolut website or verified LinkedIn listings managed directly by Revolut. They do not use third-party portals.
Domain Check: Ensure all email communication comes strictly from an official @revolut.com domain.
Zero Fees: Revolut will never ask for payment, training fees, or personal financial details during the interviewing or hiring process.
