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Are you a tech-savvy graduate looking to start your career with a global innovation leader? Accenture is currently hiring for the role of IT Customer Service Representative (Software/Application/Cloud Tech Support Associate) at their Bangalore hub.
This is a fantastic opportunity for individuals with 0-2 years of experience who are passionate about Microsoft technologies, cloud computing, and providing high-quality technical support in a fast-paced corporate environment.
Job Overview: IT Customer Service Associate
- Company: Accenture
- Location: Bengaluru, Karnataka (On-site)
- Experience: 0 – 2 Years (Freshers are encouraged to apply!)
- Job ID: 14155369
- Employment Type: Full-time
The Work: What You’ll Be Doing
In this role, you aren’t just a support agent; you are the guardian of production systems. Your mission is to ensure innovation thrives by maintaining a seamless digital environment. Your daily responsibilities include:
- System Availability: Ensuring all production systems are operating smoothly and are available for users.
- Incident Management: Driving the resolution of outages and maintaining clear communication with stakeholders during technical issues.
- Service Restoration: Facilitating the quick restoration of services to the production environment.
- Disaster Recovery: Establishing and upholding disaster recovery procedures and data retention practices.
- Problem Solving: Participating in high-level discussions to solve complex technical hurdles.
What Accenture is Looking For
The ideal candidate is a proactive problem-solver with a strong foundation in desktop management.
Mandatory Skills:
- Education: Bachelor’s Degree in a relevant field of study.
- OS Expertise: Intermediate proficiency in Microsoft Windows Desktop Management.
- Transformation Skills: Intermediate proficiency in Desktop Transformation.
Bonus Points (Preferred Skills):
- Advanced knowledge of Cloud Computing.
- Familiarity with Virtualization Technologies and Network Troubleshooting.
- Experience in IT Service Management (ITSM).
- Expertise in User Support and Training.
Why Join Accenture?
Accenture is renowned for its vibrant work culture and commitment to professional growth. By joining this team, you will:
- Work with Visionaries: Collaborate with experts across multiple industries to improve the hybrid cloud and AI journey.
- Continuous Learning: Get supported by mentors who encourage you to investigate ideas outside of your role.
- Global Impact: Help some of the most innovative and valuable companies in the world achieve their goals through technology.
Hiring Note: This Role ID (14155369) is specifically listed for the Bangalore location. Given Accenture’s competitive hiring process, ensuring your resume highlights your “Microsoft Windows” and “Cloud” skills is key to passing the initial screening!
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.
