Are you looking to kickstart your career with a global leader in strategy and consulting? Accenture is currently hiring for the role of Service Desk Associate (Application Tech Support) at their Bengaluru office.
If you have a knack for troubleshooting, excellent communication skills, and a desire to work in a high-energy IT environment, this is your chance!
Job Overview: Service Desk Associate
As a Technical Support Practitioner, you will be the vital link between global clients and their IT systems. Your role is to ensure that high-quality systems operate seamlessly while providing top-tier solutions to technical hurdles.
Detail
Information
Company
Accenture
Role
Service Desk Associate (L1 Tech Support)
Job ID
14066812
Location
Bengaluru, India (Work from Office)
Experience
0 – 2 Years (Freshers Welcome!)
Qualification
Minimum 15 years of full-time education
Working Hours
24×7 Rotational Shifts (9.5 Hours)
Key Responsibilities
L1 Technical Support: Provide Level 1 support via Voice, Email, and Chat through the IT Service Desk.
Troubleshooting: Assist users in resolving technical issues related to software, hardware, and applications.
Documentation: Log all client interactions and resolutions accurately in ITSM tools (ServiceNow/BMC Remedy).
Remote Support: Support remote users globally using advanced remote desktop tools.
SLA Compliance: Ensure all tickets are resolved within the specified Service Level Agreements (SLAs).
Technical & Professional Skills Required
Accenture is looking for candidates who are tech-savvy and customer-oriented:
Tools: Familiarity with ServiceNow, Microsoft 365 (O365), and Active Directory.
Processes: Basic understanding of Incident Management and the ticket lifecycle.
Communication: Excellent verbal skills (neutral accent) and strong email etiquette.
Soft Skills: Ability to stay calm under pressure and manage high call volumes effectively.
Flexibility: Must be willing to work in US/Night shifts, including weekends and holidays.
Why Join Accenture Bengaluru?
Global Exposure: Work with international clients and cutting-edge ITSM tools.
Career Path: Transition from L1 support into high-level Cloud or Application Management roles.
Training: Get trained by industry experts in one of the most respected MNCs in the world.
Stability: 5-day work week with a structured rotational shift roster.
How to Apply
This role was posted recently, and Accenture openings in Bengaluru fill up very quickly.
Resume Tip: Highlight your knowledge of Windows 10/11, MS Office, and any ticketing tools you’ve used.
Official Portal: Apply through the Accenture Careers page using Job ID: 14066812.
Interview Prep: Be ready for a voice assessment and basic technical troubleshooting questions.
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Disclaimer:This post is for educational and career awareness purposes. We are not an official recruitment partner for Accenture. Please apply only through official company channels.
