Axis Bank is conducting a Walk-In Interview in Chennai (OMR Road) for the role of Phones Officer. This is an excellent opportunity for freshers and experienced candidates (0–5 years) with strong English communication skills to join one of India’s leading private sector banks.
If you are looking for a stable banking job in customer service with career growth, this walk-in drive is a great fit.
📅 Walk-In Details – Axis Bank Phones Officer (Chennai)
Date: 9th December Time: 9:30 AM – 5:30 PM Location: OMR Road, Chennai (Exact address will be shared by HR at the venue)
Openings: 1 (High competition – early applicants preferred)
💼 Job Role: Phones Officer – Axis Bank
The Phones Officer will work with Axis Phones, the virtual engagement and customer support team of Axis Bank. This role involves assisting customers via inbound calls, resolving queries, cross-selling banking products, and ensuring high customer satisfaction.
🎓 Eligibility Criteria
Education: Graduate (any stream)
Experience: 0 – 5 years
Mandatory: Excellent English communication skills
Joiners: Immediate joiners only
Shifts: Rotational (24×7)
Note: No night shifts for female candidates
Week Offs: 2 rotational week offs
Work Location: On-site, Chennai (OMR Road)
No cab facility provided
🌟 Job Highlights
Provide first-time resolution to customer queries
Handle inbound customer calls with professionalism
Follow bank process, guidelines, and quality standards
Cross-sell and up-sell banking products (Loans, Priority Accounts, etc.)
Coordinate with internal teams to resolve escalations
Maintain accuracy, courtesy, and strong communication at all times
📝 Key Responsibilities
Be the Best for Axis Bank Customers
Take complete ownership of customer issues
Offer polite, clear, and accurate assistance
Resolve problems on the first call whenever possible
Escalate issues to the right team when required
Ensure Process Efficiency
Follow service and sales guidelines
Achieve call quality and productivity targets
Minimize errors and ensure accurate banking transactions
Cross-Sell / Up-Sell Products
Loans & mortgage products
Priority / Elite account packages
🔧 Skills Required
Excellent English communication (spoken & written)
Strong customer service mindset
Good knowledge of banking systems (added advantage)
Ability to work under pressure
Positive attitude & high sales orientation
Teamwork and problem-solving skills
🖥️ About Axis Phones (Business Unit)
Axis Phones is the customer interaction hub of Axis Bank. It handles:
Customer service calls
Banking queries
Cross-selling & upselling
Process support for multiple banking operations
This department focuses on improving customer experience, strengthening engagement, and supporting digital banking operations.
📩 How to Apply
Interested candidates can directly attend the walk-in interview at the venue on the scheduled date. Make sure to carry the following:
Updated Resume
Educational Certificates
Government ID Proof
Passport-sized Photos
🔥 Why Join Axis Bank?
Work with a top private bank in India
Excellent career growth opportunities
Exposure to banking operations & customer service
Professional work culture
Performance-based incentives
IMPORTANT
Just attend the walk-in drive at the address below. Date: 9th December Time: 9:30 AM – 5:30 PM Location: OMR Road, Chennai (Exact address will be shared by HR at the venue) Official Announcement:Click here
