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📅 Posted On: 02 March 2026
💼 Role: Support Services Analyst
🌍 Location: India (Remote)
🆔 Job ID: 10708BR
🏢 Company: Deltek
About Deltek
Deltek is a global leader in software and information solutions for project-based businesses. The company helps organizations streamline project management, accounting, and business operations through advanced technology solutions.
Deltek has been recognized globally for its work culture and employee-friendly environment, including awards such as:
- One of America’s Best Midsize Employers – Forbes
- Best Place to Work – Glassdoor
- Top Workplace – The Washington Post
- Best Place to Work in Asia – World HRD Congress
If you’re looking for a remote IT support job in India, this opportunity is worth exploring.
About the Support Services Team
Deltek’s award-winning Support Services team provides customer assistance across:
- 📞 Phone
- 💬 Chat
- 📧 Email
- 🌐 Online support channels
The team supports customers worldwide and consists of diverse professionals from various industries and backgrounds.
Job Role: Support Services Analyst (Associate Level)
The Associate Support Analyst will provide technical and functional support for customers using Deltek Project Information Management (PIM).
This role requires:
- Strong troubleshooting skills
- Logical problem-solving ability
- Knowledge of application console & backend systems
- Customer communication skills
Key Responsibilities
As a Support Services Analyst, you will:
- Provide timely and professional technical support to customers
- Troubleshoot issues across configuration, permissions, workflows, logs, and performance
- Analyze problems using IIS tools, SQL queries, and system logs
- Handle document management, email management, and indexing/search issues
- Maintain detailed case documentation with reproduction steps
- Escalate complex issues with proper technical evidence
- Collaborate with Engineering, Cloud Operations, and Product teams
- Continuously improve technical and product knowledge
Eligibility Criteria
🎓 Educational Qualification
- Bachelor’s degree in:
- Computer Science
- Information Technology
- Engineering
- Business Systems
- Or equivalent technical certification
👨💻 Experience
- 0–2+ years of experience in:
- Software support
- Technical troubleshooting
- Customer-facing technical roles
✅ Freshers with strong technical knowledge can apply.
Required Technical Skills
Candidates must have:
- Hands-on experience with IIS (Internet Information Services)
- Sites, App Pools, Bindings
- Authentication
- SSL/TLS basics
- Basic to Intermediate MS SQL
- Writing & executing queries
- Validating datasets
- Ability to:
- Interpret IIS & Windows Server logs
- Understand web application architecture
- Troubleshoot browser-to-server interactions
- Read basic HTML
- Understand network/security basics
Business & Accounting Knowledge Required
- Basic understanding of:
- Invoices
- Purchase Orders
- Budgets
- Costs
- Ability to interpret financial document metadata
- Comfort working with finance-related terminology
Preferred Skills (Nice to Have)
- Experience supporting SaaS or enterprise applications
- Exposure to workflow tools & document management systems
- Familiarity with ticketing/CRM systems
- Multi-layer log analysis experience (application/server/network)
Why Apply for This Remote Job?
✅ Work from home (India-based remote role)
✅ Entry-level friendly (0–2 years)
✅ Exposure to enterprise software systems
✅ Opportunity to collaborate with global teams
✅ Strong career growth in technical support & SaaS domain
How to Apply
Interested candidates can apply directly through the official Deltek careers page:
Deltek Support Services Analyst job 2026
Remote IT jobs in India
Freshers technical support jobs 2026
IIS SQL support analyst jobs
Work from home software support jobs India
