Swapcard is Hiring Freshers – Customer Support Specialist | Remote

Swapcard is Hiring Freshers - Customer Support Specialist | Remote

Our Mission

Swapcard is the main AI-powered occasion platform designed to drive income development and foster significant connections at in-particular person and hybrid occasions. We acknowledge the significance of teamwork in profitable occasions; that is why Swapcard is fueled by a workforce of innovators who’re enthusiastic about serving to organizers construct future-proof occasions.

Our Imaginative and prescient

At Swapcard, we consider within the energy of significant connections. This perception fuels our dedication to pioneering fashionable options that empower organizers to create partaking occasion experiences.

Guided by our dedication to excellence and collaboration, we intention to redefine the panorama of occasion know-how, setting new requirements for engagement, accessibility, and impression.

Our Beliefs

At Swapcard, range is on the core of our success. With 42 nationalities represented amongst our 180+ workforce members, we champion range as a catalyst for creativity, collaboration, and unparalleled innovation.

We consider that by embracing a mess of backgrounds, cultures, and viewpoints, we are able to really perceive and cater to the wants of our international group of occasion organizers and individuals.

Our full distant alternatives empower our workforce to thrive, irrespective of the place they’re on the earth, fostering a tradition of flexibility and inclusion.

What is going to you be doing?

  • Support all customers of the platform earlier than, throughout, and after their occasion
  • Run common webinars for occasion organizers and exhibitors
  • Assist the occasion workforce create content material for attendees, exhibitors and organizers
  • Present on-line and/or onsite help for occasions all through their length

Your Profile

  • Prior expertise in customer support, help or mission administration
  • Skilled and/or fascinated with tech and occasions
  • Wonderful interpersonal abilities
  • Collaborative with the power to work autonomously
  • Service-oriented & empathetic towards purchasers
  • Startup mindset – able to be taught, adapt and provoke rapidly
  • Passionate, proactive, and concerned
  • Optimistic and calm when underneath strain
  • Obtainable to work on a weekend and versatile with engaged on shifts.

Swapcard’s Interview course of

Our thorough interview course of goals to establish distinctive expertise to advance our mission whereas providing you an opportunity to discover your profession potential at Swapcard.

1. Screening Interview with a recruiter from our individuals workforce.

2. A distant train to reveal and assess your abilities.

3. Supervisor overview along with your future reporting supervisor

4. Management overview with one among our division leaders

5. Reference verify carried out by our individuals workforce

6. Supply

Swapcard’s Values

🧠 Curious: We ask questions and check out new issues. We embrace new experiences and like to be taught from others. We’re interested in what one thing is and WHY one thing is.

👽 Open-minded: We welcome change in addition to concepts and suggestions from others. We welcome individuals as they’re and be taught from one another’s private {and professional} experiences.

❤️ Human: No masking who we’re. Empathy encourages a down-to-earth atmosphere the place all of us really feel snug and free to be human. Creating bonds makes it simpler to share concepts, give suggestions, and ask for assist.

✊ Resilient: Our challenges in life have solely made us stronger and wiser. We choose the time period “experiment” over “failure” as a result of we at all times preserve attempting. We’re answer-oriented and discover revolutionary approaches to succeed.

🏅 Bold: Nothing is unattainable. We’re at all times striving to get higher, seize alternatives, and attain the highest. We’re inspired to dream large and consider in ourselves.

Advantages & Causes to Be a part of Swapcard

 – Worldwide workforce with 40+ nationalities (extra on the best way!) 🌍

– Remote-first coverage with headquarters in Paris 🗼

– Thriving startup with profession development alternatives 🪴

– Open-minded tradition that appreciates variations 👽

– Suggestions-pushed, supportive & curious workforce with a DIY mindset 🤔 🛠

– Beneficiant Paid Time Off to make sure you have time for what issues most ❤️🏡

– Remote perks designed to optimize your working expertise 🎁

– In-particular person social gatherings to have fun our achievements 🏝️

– 100% of your medical insurance contribution paid by Swapcard 🏥

– Work-from-dwelling price range (one-off contribution for tools along with your preliminary tools setup) 🖇️

– Co-working area price range to help distant work in skilled environments 💼

– Studying price range that will help you develop new and present abilities 🤓

– Psychological well being care initiatives to help your effectively-being 🧘

Equal Alternative

Swapcard is dedicated to upholding equal employment practices and making advantage-primarily based employment selections. We welcome people from all backgrounds, skills, and experiences to use, no matter race, nationality, faith, sexual orientation, gender id, being pregnant standing, age, marital standing, and standing as a veteran

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