Teleperformance Work From Home | Quality Analyst

Teleperformance Work From Home | Quality Analyst

Job Description

  • Job Type: Work From Home
  • Job Role: ​Quality Analyst
  • Qualification: Any Graduate
  • Experience: 0-3 Years
  • Salary: Rs.40000 Per Month

Critical Competencies:
• Customer Service
• Good analytical skills
• Must be very good with data representation
• Must be very good with MS Excel
• Time Management
• Ability to multi-task

Brief description of position
(key role & responsibilities): Roles and responsibilities:
• Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors
• Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
• Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor.
• Will be responsibility to meet Quality related service level monthly
• Randomly monitor calls to ensure Client/TP standards are maintained.
• Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement
• Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.
• To work together as a team and achieve the targets set by clients
• Need to be flexible and motivate the team at regular intervals.


INFORMATION SECURITY:
• Understand and Comply with Information Security Policies and Procedures and report all security incidents.
Key Skill Set:
• Good analytical skills
• Ability to do multi-task
• Ability to work well in and promote a team environment
• People Management skills
• Good communication skills are required.

Salesforce Careers – Technical Support Engineer | Hyderabad

9 Replies to “Teleperformance Work From Home | Quality Analyst”

  1. I’m searching for a work from home job
    I had a experience of 1.3 years in sales department

    So please if there any vacancies available and suitable for my position, let me know.

  2. I had a experience of 3years in sales department

    So please if there any vacancies available and suitable for my position, let me know.

  3. I am searching for a work from home job.
    I have experience in MIS ,back office & sales.
    Mb no – 9860106147

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