Phonepe Hiring Advisor – Freshers | Bengalore – Apply Now

In regards to the position:   We’re in search of specialists for the Assisted Shopping for, Buyer Expertise group. As a specialist, your main accountability will entail fixing issues that our clients encounter by means of the insurance coverage buy journey and you’ll constantly search for excellent and thrilling methods to enhance their expertise.  On this position, you’ll present assist to make sure that clients are addressed about any queries for the insurance coverage merchandise & have seamless buy expertise. You’ll play an important position to grasp the voice of the client and assist us by flagging key expertise drivers for bigger impression. Obligations:

• Act with integrity & suppose customer-first in each interplay 
• Deal with fundamental PhonePe’s insurance coverage and transaction associated queries and convert queries into enterprise.
• Potential to flex between telephone & knowledge channels
• Should be attentive to buyer wants and Counsel appropriate merchandise as per buyer wants retaining buyer expertise in thoughts.
• Obtain month on month enter and output matrix as assigned by the supervisors.
• Comply with specified course of tips to result in decision
• Construct buyer belief by means of their interplay
• Potential to fulfill hourly & every day productiveness targets
• Leverage inside processes and sources to drive decision
• Escalate appropriately taking assist from related groups to resolve buyer points
• Suggest course of enhancements
• Have interaction & Educate clients so that they’re capable of leverage PhonePe to the fullest

 Ultimate candidate ought to :

• Have glorious written and verbal communications in English & Hindi
• 0 – 2 years of labor expertise in insurance coverage advisory/gross sales roles
• Have good learnability
• Be an lively listener and deal nicely with objection
• Have sturdy buyer orientation and skill to adapt/reply to completely different situations
• Be a group participant, versatile and open to suggestions
• Potential to multitask, prioritize, and handle time successfully
• Commencement (10+2+3) is Obligatory 
• Multilingual expertise (spoken + written) in South Indian languages are most popular
• Snug in working in shift and roster as per requirement

PhonePe Full Time Worker Advantages (Not relevant for Intern or Contract Roles)

• Insurance coverage Advantages – Medical Insurance coverage, Important Sickness Insurance coverage, Unintended Insurance coverage, Life Insurance coverage
• Wellness Program – Worker Help Program, Onsite Medical Middle, Emergency Help System
• Parental Help – Maternity Profit, Paternity Profit Program, Adoption Help Program, Day-care Help Program
• Mobility Advantages – Relocation advantages, Switch Help Coverage, Journey Coverage
• Retirement Advantages – Worker PF Contribution, Versatile PF Contribution, Gratuity, NPS, Go away Encashment 
• Different Advantages – Increased Training Help, Automobile Lease, Cell & Broadband Reimbursements, Wage Advance Coverage

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